Submit a ticketCall us
Home > Success Center > DameWare Remote Support & Mini Remote Control > Manually uninstall DameWare Remote Support from a machine

Manually uninstall DameWare Remote Support from a machine

Table of contents

Updated August 1, 2016

Overview

This article describes how to manually uninstall DameWare Remote Support (DRS), DameWare Mini Remote Control (DMRC), DameWare Exporter and Server Roles from a machine.

Environment

All DameWare versions

Steps

 

Manually uninstall DameWare Remote Support (DRS)

  1. Stop your DameWare Remote Support service.
  2. Delete the following folders:
    • C:\Program Files (x86)\SolarWinds\DameWare Remote Support
    • C:\ProgramData\SolarWinds
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Remote Support
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Remote Support
    • C:\Users\All Users\SolarWinds
    • C:\Users\Administrator\AppData\Roaming\DameWare Development
  3. Delete the following icons:
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\DRS.lnk
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\StartUp\DRS.lnk
    • C:\Users\Public\Desktop\DameWare Mini Remote Control.lnk
    • C:\Users\Public\Desktop\DameWare Remote Support.lnk
  4. Delete the following Registry keys:

    Note:

    This key is unique for every version of the installation. To find it, search for the DisplayName key containing DameWare Remote Support value. See the following example:

    • HKEY_CLASSES_ROOT\dwrcc - This key removes any custom protocols handled.
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2189e608-cfee-4ae7-8d17-529bf84c192e} - This key removes the application from the Programs and Features list.

 

 

Note:

This key is unique for every version of the installation. To find it search for the ProductName key containing DameWare Remote Support value. See the following example:

  • HKEY_CLASSES_ROOT\Installer\Products\ and remove 806e9812eefc7ea4d87125b98fc491e2 - This key removes any mark that an installation was performed. This key allows you to run a clear installation again.

 

 

 

The following are Registry values affected by the installation. It is not necessary to delete them:

  • For 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DameWare Development Common Data

    • HKEY_CURRENT_USER\Software\DameWare Development\NT Utilities\DNTU
    • HKEY_CURRENT_USER\Software\DameWare Development\Shared
    • HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development Common Data

 

Manually uninstall DameWare Mini Remote Control (DMRC)

  1. Close your DameWare Mini Remote Control service.
  2. Delete the following folders:
    • C:\Program Files (x86)\SolarWinds\DameWare Mini Remote Control
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Mini Remote Control
    • C:\Users\Administrator\AppData\Roaming\DameWare Development
    • C:\Users\All Users\SolarWinds
    • C:\ProgramData\SolarWinds
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Mini Remote Control
  3. Delete the following icons:
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\DameWare Mini Remote Control.lnk
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\StartUp\DameWare Mini Remote Control.lnk
    • C:\Users\Public\Desktop\DameWare Mini Remote Control.lnk
  4. Delete the following Registry keys:
    • HKEY_CURRENT_USER\Software\DameWare Development\Mini Remote Control
    • HKEY_CURRENT_USER\Software\DameWare Development\Shared
    • HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development\Mini Remote Control
    • HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development Common Data

 

Manually uninstall DameWare Exporter

  1. Close your DameWare Exporter service.
  2. Delete the following folders:
    • C:\Program Files (x86)\SolarWinds\DameWare Remote Support\DWExporter
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Remote Support\Exporter.Ink
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Remote Support\Exporter.Ink
  3. Delete the following icons:
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\DameWare Exporter.lnk
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\StartUp\DameWare Exporter.lnk
    • C:\Users\Public\Desktop\DameWare Exporter.lnk
  4. Delete the following Registry keys:

    For 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DameWare Development Common Data

    • HKEY_CURRENT_USER\Software\DameWare Development\NT Utilities\Exporter
    • HKEY_CURRENT_USER\Software\DameWare Development\Shared
    • HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development Common Data

 

 

Manually uninstall DameWare Server Role

  1. Stop your DameWare Server service.
  2. Delete the following folders:
    • C:\Program Files (x86)\SolarWinds\DameWare Central Server
    • C:\Program Files (x86)\SolarWinds\DameWare Remote Support
    • C:\ProgramData\DameWare\Server
    • C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Remote Support
    • C:\ProgramData\SolarWinds\DameWare Development
    • C:\Users\Administrator\AppData\Roaming\DameWare Development
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Remote Support
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\SolarWinds\DameWare Central Server
    • C:\Users\All Users\SolarWinds
    • C:\Users\All Users\DameWare
  3. Delete the following files:
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\StartUp\DameWare Administration Console.lnk
    • C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\StartUp\DameWare Remote Support.Ink
    • C:\Users\Public\Desktop\DameWare Administration Console.lnk
    • C:\Users\Public\Desktop\DameWare Mini Remote Control.lnk
    • C:\Users\Public\Desktop\DameWare Remote Support.lnk
  4. Delete the following Registry keys:

    For 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DameWare Development Common Data

    • HKEY_CURRENT_USER\Software\DameWare Development\Administration Console
    • HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development Common Data

 

Screenshots property of © 2016 Microsoft

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

 

Last modified
18:48, 31 Jul 2016

Tags

Classifications

Public