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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Unable to connect to a remote computer using DameWare MRC

Unable to connect to a remote computer using DameWare MRC

Created by Marlo Bidayan, last modified by PatriciaMarie.Esquejo on Nov 06, 2018

Views: 4,369 Votes: 0 Revisions: 9

Overview

You are unable to connect to a remote computer.

Environment

All DameWare Mini Remote Control versions

Resolution

  1. Verify that the technician have sufficient privileges on the remote compute. 

Note: Why do you need permission to connect to a remote machine using the DameWare Mini Remote Control program?

This depends on your:

  • Rights within the remote O/S (Admin vs. Non-Admin)
  • Permission Required settings

This is the behavior when you connect to a remote machine and the "Permission Required" setting is enabled on the Additional Settings tab within the MRC client agent service settings.  This applies to Admins and Non-Admins. Also, you connect to a remote machine and the "Permission Required for these Account Types" setting is enabled on the Access tab within the MRC client agent service settings.  This setting applies to Non-Admins.

 

Refer to the following Knowledgebase article for additional information: 

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