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Home > Success Center > Dameware Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > The Simple File Transfer (SFT) Shell Menu not available in DameWare

The Simple File Transfer (SFT) Shell Menu not available in DameWare

Updated March 13, 2019


If you receive the "The Simple File Transfer (SFT) Shell Menu may not be available" message, it means that the DameWare Mini Remote Control (DMRC) software cannot detect whether or not the Operating System has properly registered the DMRC Simple File Transfer (SFT) Explorer Shell menu. The message is only informational, not an indication of an error.

What is the SFT Shell Menu?

Using the SFT Shell menu, you can right-click a file or folder and select "DameWare MRCS/Copy to Remote Host" to transfer these files/folders to the remote machine. 


  • DameWare Mini Remote Control - Version(s) 9.x and later


The process of loading or unloading the SFT Shell Menu is handled directly by Operating System. Even if you receive the information message about SFT Shell Menu not being available, it does not mean that you cannot transfer files from the local to the remote machine.

Other ways to transfer files

To transfer from the local machine to the remote machine, drag the files or folders directly into the active DMRC window. The files will automatically be copied to the remote machine's SFT folder defined within the DMRC Client Agent Service on that remote machine (click on the Remote Upload Folder toolbar button after completion).


In version 9.x and later, DameWare Development added a new SFT drop window feature on the remote machine. To open it, either select the SFT > Open Remote Drop Window menu option from the DMRC main menu or hold down the Shift key and click on the "Open the Remote Upload Folder" toolbar button in the DMRC toolbar. This feature was added to allow a user to drag and drop files from the remote machine directly to the SFT drop window then back to the local machine when the SFT Shell menus are not available.

Hide the message

In DameWare 9.x and later, you can disable showing the message:

  1. Open the DMRC software and press ESC when the Remote Connect dialog is displayed.  
  2. Select View > Local Global Options from the DMRC main menu (or click on the Local Global Options toolbar button).  
  3. Select the General Options Tab.
  4. Disable the Check SFT Shell Menu option.




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