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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Remote registry service is disabled or not running on the machine

Remote registry service is disabled or not running on the machine

Updated May 18, 2017

Overview

The following error is displayed and the system properties do not return any results when Windows Firewall is enabled:

Remote registry service is disabled or not running on the machine

Environment

All Dameware Remote Support version (DRS)

Resolution

Note: Make sure that the Remote Registry and Windows Event Collector services are running on the remote host machine.

  1. Open Windows Firewall.
  2. Click Allow a program or feature through Windows Firewall.
  3. Select the Remote Service Management box, and then click OK.

 

Note: This may also resolve the issue of blank system properties when accessing it.

 

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