Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > POODLE attack on SSL 3.0 protection in DameWare

POODLE attack on SSL 3.0 protection in DameWare

Table of contents
Created by Marlo Bidayan, last modified by MindTouch on Jun 23, 2016

Views: 1,110 Votes: 0 Revisions: 3

Overview

This article describes a workaround to protect your system from the Padding Oracle On Downgraded Legacy Encryption (POODLE) vulnerability. 

POODLE is a protocol downgrade that allows abuses on outdated form of encryptions. SSL 3.0 is a fallback protocol for most servers when more secure protocols like TLS fail to recognize the handshake. An attacker can force downgrade your browser to SSL 3.0 and gain entry to personal data. Since the problem is the protocol, anything that uses SSL 3.0 is affected. An attacker can obtain private information despite using protocol HTTP/S is used.

Any product using OpenSSL cryptographic functions are not vulnerable, but a vulnerability scan will report them if they contain vulnerable OpenSSL versions.
Protocol downgrade is visible on the server side. Servers can usually log TLS protocol versions. This information can be compared with user agents or other information from the profile of a logged in user. Mismatches can indicate attack attempts.

Communication between the following DameWare components is affected:

  • Central Server vs Internet Proxy
  • Central Server vs Mobile Gateway
  • DRS vs Central Server
  • MRC vs Central Server
  • MRC vs Internet Proxy Server

Environment

  • All DameWare Remote Support versions
  • All DameWare Mini Remote Control versions

Steps

  1. Disable SSL 3.0 in the component code where it can be used by manually specifying the ServicePointManager.SecurityProtocol property.
    Note: ServicePointManager settings are per-appdomain. This property selects a Secure Socket Layer (SSL) protocol for new connections that use secure Hypertext Transfer Protocol (HTTP/S) scheme only.
  2. Disable SSL 3.0 in Windows registry. Refer to How to disable PCT 1.0, SSL 2.0, SSL 3.0, or TLS 1.0 in Internet Information Services.
  3. Disable SSL 3.0 usage in Windows Communication Foundation (WCF).
  4. Patch Windows registry during installation.
    Note: An updated Windows registry by DWServer installation is required. The Windows registry key should contain the following patch:
    "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 3.0\Server" /v Enabled /t REG_DWORD /d 0 /f
    "HKLM\System\CurrentControlSet\Control\SecurityProviders\SChannel\Protocols\SSL 3.0\Client" /v Enabled /t REG_DWORD /d 0 /f

Note: Re-enabling SSL 3.0 usage cannot be prohibited. This may have negative implications on other installed programs.

  • REG ADD
  • REG ADD

 

Last modified

Tags

Classifications

Public