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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > MRC installation error: There is a problem with this Windows Installer package

MRC installation error: There is a problem with this Windows Installer package

Updated: January 18, 2019

Overview

This article discusses a resolution to an issue in which the DameWare Mini Remote Control installer fails with the following error:

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Environment

  • All DameWare Mini Remote Control versions

Cause

This occurs when there are two versions of Microsoft .NET Framework running on the same computer.

 

Verify this by completing the following:

  1. Leave the error message window open.
  2. Open a command prompt.
  3. Run the command: cd %temp%
  4. Run the command: SolarWinds.Orion.MaintDateCheck.exe
  5. If the following error appears:
    The program can't start because MSVCR100_CLR0400.dll is missing from your 
    computer. Try reinstalling the program to fix this problem.
    

    continue to the resolution steps below.

Resolution

Reinstall .NET Framework 2.0 or higher on the affected computer.

  1. Download and extract the license reset utility: http://solarwinds.s3.amazonaws.com/solarwinds/Support/LicenseReset.zip
  2. Run the extracted executable.

    If on Windows Vista, 7 or 2008, right-click the extracted executable and click “Run as administrator”.

  3. Enter the password: burn/purify
  4. Reinstall .NET Framework.

 

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