Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > MRC cannot remotely install the client agent using a local administrator on remote systems running Vista or later

MRC cannot remotely install the client agent using a local administrator on remote systems running Vista or later

Updated April 26, 2018

Overview

This article provides brief information and steps to resolve the issue when the MRC cannot remotely install the client agent using a local administrator on remote systems running Windows Vista or later. Windows prompts for credentials and the remote installation fails.

Environment

  • All DameWare Mini Remote Control versions
  • Windows Vista or later

Cause

This issue is directly related to Windows User Account Control (UAC), and cannot be resolved in the MRC program.

To read more, click here. (© 2018 Microsoft, available at www.microsoft.com, obtained on April 26, 2018).

Resolution

Use any of the following account types to remotely install the MRC client agent:

  • Domain Administrator (including cross-domain scenarios)
  • Domain user in the remote system's Administrators group
  • Built-in Administrator account on the remote system

 

Workaround:
If you are required to use a custom local administrator for this task, complete the following procedure prior to attempting the task.

  1. Connect to the remote computer using Windows Remote Desktop.
  2. On the remote computer, open Registry Editor (regedit.exe).
  3. Expand HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > policies, and then select system.
  4. Add the DWORD Value, LocalAccountTokenFilterPolicy: Click Edit > New > DWORD Value, and then enter LocalAccountTokenFilterPolicy.
  5. Assign the DWORD a value of 1:
    1. Select the new value, and then click Edit > Modify.
    2. Select Decimal.
    3. Enter 1.
    4. Click OK.
  6. Close Registry Editor.
  7. Disconnect from the Remote Desktop session.

 

Last modified

Tags

Classifications

Public