Submit a ticketCall us

WebinarFREE IT Monitoring Webcast

Don’t miss out on our webcast, Essential IT Monitoring with SolarWinds ipMonitor, where we will show you how to keep an eye on your IT environment from one centralized, affordable, and lightweight monitoring tool: SolarWinds® ipMonitor®.

Register now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Importation problem on Central Server

Importation problem on Central Server

Table of contents

Overview

This article describes the issue when there's an importation error with this information on the logs:

<?xml version="1.0" encoding="utf-8"?> <root> <information> <source_name>Active Directory izbw.de</source_name> <source_id>53af279b-7717-4729-9186-7b9c9c8c5591</source_id> <sync_started>12.08.2015 10:59:59</sync_started> <sync_finished>12.08.2015 11:00:00</sync_finished> <sync_time>703 millisecond(s)</sync_time> <sync_status>Error</sync_status> <sync_message>Finished with 1 errors, 0 warnings. Synchronization took 646 millisecond(s). Added 0 user(s), updated 1 user(s) and deleted 0 user(s). See more about synchronization in file C:\ProgramData\Application Data\DameWare\Server\Sync\Sync.Active Directory izbw.de.20151208.105959.xml.</sync_message> </information> <users> <user type="Updated"> <login>izbw.de\minsch.peter</login> <license>MRC</license> <enabled>true</enabled> </user> </users> <events> <event type="Error"> <code>99</code> <message>Unable to add 'izbw.de\wydler.daniel' user account.</message> </event> </events> </root>  

Environment

All versions of DameWare Central Server

Steps

  1. Stop DameWare Central Server Service.
  2. Open the following config file: C:\Program Files (x86)\SolarWinds\DameWare Central Server\DameWare.Server.Service.exe.config
  3. Find the following line: <add key="DeleteADUsersPermanentlyAfterDays" value="30" />

   4.  Change value to 1: <add key="DeleteADUsersPermanentlyAfterDays" value="1" />

   5.  Start DameWare Central Server Service.

   6. Import AD users again.

Note: You can set value 30 after this procedure.

 

Last modified

Tags

Classifications

Public