Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Receive Error Number 2 when installing Dameware Remote Support

Receive Error Number 2 when installing Dameware Remote Support

Updated September 5, 2017

Overview

While installing Dameware Remote Support Version 12.0, you may receive the following error: 

"Unable to copy C:\Program Files (x86)\SolarWinds\DameWare Remote Support\DNTUService.Logging.xml
To \\XXXXX\Admin$\SysWOW64\DNTUService.Logging.xml.

 

System Error:
The system cannot find the file specified."

 

The following images display the error message.

d3.JPG

dr2.JPG

Environment

This issue occurs with Dameware Remote Support Version 12.0.

 

Cause 

This issue occurs because the installation is missing a file. 

Resolution

In order to resolve the issue, install Dameware Mini Remote Control v12.0.0 - Hot Fix 1.

 

  1. Log in to the SolarWinds Customer Portal: https://customerportal.solarwinds.com/HotFixes.
  2. Download Dameware Mini Remote Control v12.0.0 - Hot Fix 1.

 
You can also download the hotfix from the following direct link:
http://downloads.solarwinds.com/solarwinds/Release/HotFix/DameWare-v12.0.0-HotFix1.zip  

 

To deploy the HotFix follow the installation instructions in the included Readme file.


Hotfix 1 addresses the following issues:

  • ZDI-CAN-3125 vulnerability.
  • Upgrading MRC agents on remote machine failed.
  • MRC was not able to connect to remote machine using "MRC Ping" feature.
  • Installing DRS service

 

 

Last modified

Tags

Classifications

Public