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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Error 53: Network path was not found

Error 53: Network path was not found

Updated May 31, 2017

Overview

The following error is displayed when accessing DameWare Remote Support tools and Exporter:

Error 53: Network path was not found

Environment

All Dameware Remote Support (DRS) versions

Resolution

Perform any of the following resolutions:

  • Verify that File & Printer Sharing option is enabled on the remote machine.
  • Make sure that all the needed File & Printer Sharing ports are open on all routers and/or firewalls between the local and remote machines, and in any type of firewall software on the remote machine. 
  • Confirm that the operating system (OS) is properly configured with regards to Names Resolution. This is important because DameWare software uses the OS for all Names Resolution. For example, open a command prompt, and then ping the remote machine by its hostname. 
  • Enable NetBios (such as NetBIOS over IP (NetBT/WINS), NetBIOS over IPX, among others.). 
  • For DameWare NT Utilities (DNTU) or DameWare Remote Support (DRS) event log, properties, processes, registry, services, or software views, verify that the Remote Registry Service is enabled and is started on the remote machine.
    Note: This service is not started by default under Vista.

 

 

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