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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Error 1722 displays when connecting to a remote machine using DameWare Remote Support

Error 1722 displays when connecting to a remote machine using DameWare Remote Support

Updated November 28, 2018

Overview

In DameWare Remote Support (DRS), a machine displays with a red Not Available icon, signifying that the machine cannot be reached or has not been identified in the network. You can connect to the machine using ping and DameWare Mini Remote Control (MRC). 

 

The DRS and MRC services are installed. When you try to use certain DRS tools (such as Event Log, Printers, and Processes and Services) the tools time out. The DRS Information tab displays the following error:

Error: 1722 - The RPC server is unavailable. 

When you open Services (service.msc), the RPC services is running. 

 

Environment

  • DameWare Remote Support 12.x

Cause

The File and Printer Sharing option is disabled.

Resolution

  • Go to the Control Panel > Network and Sharing Center.
  • In the left pane, click Change advanced sharing settings.
  • Under Domain (current profile), select Turn on file and printer sharing.
  • Save your changes
  • Close and relaunch DRS.
    The red Not Available icon should be gone, and you should be able to access all tools that displayed Error 1772 in your last attempt. 

 

 
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