Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Dameware Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Disable the remote machine screen on connection with Dameware MRC

Disable the remote machine screen on connection with Dameware MRC

Table of contents

Updated April 18, 2018

Overview

This article details how to disable a remote machine's monitor upon starting the remote connection so that the remote machine's operator will not know what the technician is doing on their machine.

 

Please note that doing this will also disable the remote user's control over their machine, locking the remote keyboard and mouse.

Environment

  • All Mini Remote Control (MRC) versions

Steps

  1. Launch the MRC.
  2. On the Remote Connect popup window, right click on the remote machine from the list on the right side.
  3. Click on Settings.
  4. Under the Remote Options tab, enable the option Lock Remote Keyboard & Mouse.
  5. This will allow you to then enable the option Enable Blank Monitor.
  6. Click OK.
  7. Proceed to connect to the remote machine.

 

 

Last modified

Tags

Classifications

Public