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Home > Success Center > Dameware Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Disable keyboard translation support in Dameware MRC

Disable keyboard translation support in Dameware MRC

Updated: March 1, 2019

Overview

When you open Dameware Mini Remote Control (MRC) and connect to a machine with a different keyboard layout, a message appears on the screen prompting you to disable support.

 

KBtranslation.jpg

Environment

  • Dameware Mini Remote (MRC) version 12.1.0
  • Windows 8, 10 and Server 2012 R2

Cause

The target PC is configured with keyboard settings that conflict with Dameware MRC.

Resolution

Change the keyboard settings on the target PC before connecting.

  1. Open Dameware MRC.
  2. Locate the target PC.
  3. Right click the PC and select > Settings > Remote Options.
  4. Check Disable Keyboard Translation.
  5. Uncheck Enable Foreign Keyboard Mapping.
  6. Save your changes.

 

KeyboardTranslation.png
 
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