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Home > Success Center > Dameware Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Error 1053 displays when connecting to a target machine using Dameware Mini Remote Control

Error 1053 displays when connecting to a target machine using Dameware Mini Remote Control

Updated March 21, 2019

Overview

When you connect to a remote machine using Dameware Mini Remote Control (MRC), the application displays the following message:

Unable to start Service.
System Error: 1053
The service did not respond to the request in a timely manner.

The MRC agent cannot run on the target machine, but may show as installed.

Environment

  • Dameware 12.x

Cause 

The DWRCSET.dll file is missing on the target machine. It may have been quarantined by target machine's antivirus program.

Resolution

  1. Check the target machine for antivirus software such as Kaspersky, which is likely to quarantine the DWRCSET.dll needed by the MRC agent.
  2. Temporarily disable the antivirus.
  3. Manually run the DWRCS.exe file in C:\Windows\dwrcs\ to start the agent.
  4. Add the Dameware agent folder to the antivirus exceptions.
  5. If the remote connection still fails after adding MRC as exception, reinstall the agent to restore the quarantined DLLs.

 

 

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