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Home > Success Center > Dameware Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Dameware Mini Remote Control 12.1.0 Hotfix 1

Dameware Mini Remote Control 12.1.0 Hotfix 1

Created by Tara Duval, last modified by Tara Duval on Jan 14, 2019

Views: 572 Votes: 0 Revisions: 7

Updated December 19, 2018

Fixed issues

This hotfix addresses the following issues:

  • Dameware Mini Remote Control (MRC) double-click issues while connecting to remote machines with 'Show remote cursor' option enabled
  • Issues with shared sessions when second connected MRC client did not receive image from remote machine correctly
  • IPv6 connection fixes while connecting to IPv6 remote machines

Environment

Apply this hotfix to the following product:

  • Dameware MRC 12.1.0

Notes

Download the hotfix from https://customerportal.solarwinds.com/HotFixes.

SolarWinds strongly recommends that you edit the files mentioned in this document only as instructed. Any additional modifications to these files may result in system performance issues or may cause an error.

Installation instructions

Install the hotfix on Dameware Proxy

  1. Go to the Dameware Proxy machine.
  2. Turn off the Dameware Proxy component in the Configuration wizard.
    If the Dameware Server runs on the same computer, turn it off as well. Do not close the Configuration wizard.
  3. Open the DameWareDB.sdf database file using the free CompactView tool.
    By default, the file location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server
  4. Go to the RoleConfiguration table and clear all check boxes in the 'Status' and 'IsInitialized' columns.
  5. Remove all files from the binary folder.
    By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
  6. Extract the Hotfix 1 archive, and copy the contents of the Dameware Proxy folder into the binary folder.
    By default, the folder location is as follows: C:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary
  7. Open Services, and select Stop the Dameware Server service.
  8. If you have Dameware Proxy installed on a separate machine (Dameware Server installed on another machine):
    1. In the opened Configuration wizard, turn on the Dameware Proxy component.
    2. Pair the Dameware Proxy component with Dameware Server (on the server side).
  9. If you have Dameware Proxy on the same machine as the Dameware Server:
    1. In the opened Configuration wizard, turn on the Dameware Proxy component.
    2. Turn on the Dameware Server component.

Install the hotfix on Dameware Mini Remote Control

If you have MRC x86 version, copy the contents of the MRCx86 folder to the MRC installation folder on the computer.
The default location of the folder for Centralized Version as a part of the Dameware Server installation is as follows: C:\Program Files (x86)\SolarWinds\DameWare Remote Support

 

If you have the MRC x64 version, copy the contents of the MRCx64 folder to the MRC installation folder on the computer. By default, the installation folder location is as follows: C:\Program Files\SolarWinds\DameWare Mini Remote Control x64
 

If you have the remote control agent already installed on your remote machines from the Dameware 12.1 release, remove and install it manually from MRC (with Hotfix1 applied).


For more information, see https://support.solarwinds.com/Success_Center/Working_With_Support.

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