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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > DameWare Central Server database migration/reinstallation

DameWare Central Server database migration/reinstallation

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Created by Marlo Bidayan, last modified by Kevin.Swinson on Nov 13, 2017

Views: 1,409 Votes: 1 Revisions: 11

Updated October 23rd, 2017 

Overview

This article provides steps to migrate or reinstall the Dameware Central Server database. Follow these steps when:

  • You have forgotten the administrator password and lost access to the console
  • You want to migrate the Central Server to another machine or repair the central server.

Environment

All Dameware Central server (DRS and MRC) versions

Steps

  1. Stop the Dameware Central Server service.
  2. Create a backup and remove the SolarWinds database (DameWareDB.sdf) from the current directory.
  3. Reinstall the application on top of the existing instance. This creates a fresh copy of the database.
  4. Copy the database again back into the directory.
  5. Run the Configuration Wizard. Everything will be red
  6. Click the Turn Off button and click it again to turn back on. The modules should be green and the service has been started by that same procedure.
  7. Test your connections and functionality.

 

If you have forgotten the administrator password or lost access to the Administration Console:

  1. Download CompactView - SQL Compact editor.
  2. Open the database.
  3. Select the account that to be used as a replacement administrator in CentralServer_LicensedUsers:

SolarWindsDB.JPG

 

  1. Disable read-only to allow editing.
  2. Locate and select IsAdmin column.
  3. Click File > Close database. The selected users should now be the Administrator for the application console.

 

Note: Do not just close the application or the changes might not apply. 

 

Screenshots property of © 2017 compactview.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.

 

 

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