Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > DameWare unable to connect to target machine due to frozen desktop status

DameWare unable to connect to target machine due to frozen desktop status

Table of contents

Updated: March 5, 2017

Overview

This article describes how to resolve a problem where the desktop on the target machine you are trying to connect to with DameWare Mini Remote Control freezes during initialization.

Environment

  • DameWare version 9 and later

Steps

1. Connect to the target machine via RDP.

2. Restart the DameWare service on the target machine.

3. Restart the DameWare service on the technician's machine.

4. Attempt to connect to the target machine.

 

 

 

 

 

Last modified

Tags

Classifications

Public