Submit a ticketCall us

WebinarFREE IT Monitoring Webcast

Don’t miss out on our webcast, Essential IT Monitoring with SolarWinds ipMonitor, where we will show you how to keep an eye on your IT environment from one centralized, affordable, and lightweight monitoring tool: SolarWinds® ipMonitor®.

Register now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Dameware Remote Support Service not installed

Dameware Remote Support Service not installed

Updated September 27, 2018

Overview

When attempting to carry out certain functions with Dameware Remote Support, you receive the following error:

Dameware Remote Support Service Not Installed

 

 

Environment

All Dameware DRS versions

Cause 

The Dameware NT Utilities (DNTU) Client Agent Service (DNTUS26.EXE) is not installed.

Resolution

The Dameware NT Utilities (DNTU) Client Agent Service (DNTUS26.EXE) and the Dameware Mini Remote Control (DMRC) Client Agent Service (DWRCS.EXE) can be manually installed on any machine by simply copying the required files to the appropriate directory on the remote machine.

 

  1. Log in to the Remote Machine using DRS.
  2. Go to Services.
  3. Right Click on the right  Window pane, and select install DRS Service.

    You should now be able to access features such as the Shutdown command.

Related Article:

Manually install or remove the Mini Remote or NT Utilities Client Agent Services

 

Last modified

Tags

Classifications

Public