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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Connection problems when initiating a reverse connection over port 6130

Connection problems when initiating a reverse connection over port 6130

Created by Marlo Bidayan, last modified by Chris.Moyer_ret on Nov 27, 2017

Views: 908 Votes: 0 Revisions: 5

Overview

On a computer running DameWare Mobile Gateway, you encounter connection issues when initiating a reverse connection.

Environment

  • DameWare Remote Support v11.0 and later
  • All DameWare Mini Remote Control versions

Cause

The default reverse connection port number is the same as the default communication port number for DameWare Mobile Gateway.

Resolution

  1. When initializing a reverse connection on the MRC application on a computer with Mobile Gateway installed on it, enter a different port number.
  2. Communicate this port number to the user on the remote computer.

Note: You can also change the default DameWare Mobile Gateway communication port number if this scenario happens frequently.

 

 

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