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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Cannot connect to XP PCs using DameWare Mini Remote Control

Cannot connect to XP PCs using DameWare Mini Remote Control

Created by Gary O'Donovan, last modified by Kyle Gilbert on Mar 09, 2018

Views: 835 Votes: 0 Revisions: 12

Updated: October 6, 2017

Overview

Users cannot connect to Windows XP PCs with DameWare Mini Remote Control. 

Environment

All DameWare MRC versions

Cause 

There is a known issue with DameWare 12.0.2 that prevents a connection between Mini Control Control and machines running on Windows XP Operating System.

Resolution

Upgrade all instances of DameWare, including DameWare agents, to Version 12.0.3. Download links are found in the SolarWinds Customer Portal.

 

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