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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare - Knowledgebase Articles > Anti-Virus scanners and DameWare software

Anti-Virus scanners and DameWare software

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Created by Marlo Bidayan, last modified by Norsolihati Selamat on Aug 30, 2018

Views: 1,235 Votes: 0 Revisions: 7

Updated 20th August 2018

Overview

Some Anti-Virus scanners report that one or more of the many remote administration tools are infected with a "remote admin" virus.  None of the DameWare software products contain viruses, but because remote administration tools have been used by viruses, occasionally they trigger virus notifications.

Environment

  • All DameWare Remote Support vesions
  • All DameWare Mini Remote Control versions
  • DameWare Exporter

Steps

The DameWare files that are most commonly flagged incorrectly are the MRC Client Agent Service (DWRCS.EXE) as well as the associated System Tray icon (DWRCST.EXE). The following article lists all the files associated with the MRC Client Agent Service for the reference of DameWare users who may encounter this issue:

Manually install or remove the DMRC or DNTU Client Agent Services

 

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