Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Install and remove the DameWare Mini Remote Control Mirror Driver

Install and remove the DameWare Mini Remote Control Mirror Driver

Table of contents

Updated March 11th, 2016 

Overview

This article provides steps on how to install and remove the Dameware Mini Remote Control Mirror Driver. 

Environment

All versions of DameWare Mini Remote Control

Steps

Requirements:

Minimum Operating System Requirements for Mirror Driver Installation

  • Windows 2000 Workstation
  • Windows 2000 Server
  • Windows XP
  • Windows 2003 Server
  • Windows Vista

 

For version 6.0 and later: 
Install the most current version of the DMRC Client Agent Service on the remote machine. The first time a connection is made, a message stating Configuring for first time use. This may take up to 2 minutes is displayed as the Mirror Driver and the Virtual Keyboard Driver is installed.  Once completed, the connection will occur automatically. 

For 5.x versions of the software: 

Note: The Mirror Driver setup program may or may not require a reboot of the remote machine to complete the install.

  1. Connect to the remote Windows 2000/XP/2003 machine with the DameWare Mini Remote Control (Note: Windows Vista is only supported in version 6 and above).
  2. Log in to the Desktop.
  3. Select File / Mirror Driver Installation from the DMRC menu.
  4. Follow the instructions of the installation program.

 



For 5.x versions of the software there is no way to silently deploy (mass deploy, script, etc.) the Mirror Driver install because it requires User Interaction. This functionality is only available in version 6.x and above of the software. Also, the File / Mirror Driver Install menu option will not be available if:

  • The remote machine is not running Windows 2000 or above
  • The Mirror Driver is already installed on the remote machine

Note: The removal of the Mirror Driver may require a reboot of the remote machine before it  can be completely removed.

  1. Open the Operating System's Device Manager.
  2. Expand Display Adapters.
  3. Select the DameWare Mirror Driver.
  4. Select the Uninstall Option from the Action Menu, Toolbar or Context menu.

 
Notes:

  • The DameWare Mirror Driver is designed to run on Windows 2000 and later versions of Windows. Mirror Drivers are not compatible with older versions of the Microsoft Windows Operating System.
  • The DameWare Mirror Driver supports remote control of multiple monitor systems, however, due to a documented flaw in Windows Operating Systems prior to Vista, negative coordinate monitors are not supported by the driver. Negative coordinate monitors are secondary monitors that are installed above or to the left of the primary display. When the DMRC detects a remote monitor that has a negative beginning coordinate it will drop out of Mirror Driver mode and use the standard DMRC client agent instead. This appears to be corrected in the Vista Operating System.
  • The remote machine's multiple monitor configuration can be adjusted through the Operating System's Display Properties dialog. Right-click on the remote machine's desktop and choose Properties > Settings Tab. Multiple Monitor Settings can be adjusted as well as specified which monitor is the primary monitor. In order for the Mirror Driver to work, the upper left monitor must be the primary display with all other monitors installed directly below it, or to the right.
  • Desktop wallpaper is not supported by the mirror driver on multi-monitor sytems (prior to Vista), due to the same flaw mentioned in note #2 (above). The DMRC will automatically disable the background image when using the Mirror driver to connect to a remote machine that has multiple monitors attached. The background image will be restored on disconnect. This also appears to be corrected in the Vista Operating System.
  • The DameWare Mirror Driver is not supported when connecting to remote machines with the Media Center portion of Windows XP Media Center Edition (MCE) running. Unfortunately, at the present time it is not known if this will ever be supported. 


A connection can be made to a remote machine running Windows XP MCE without using the Mirror Driver. A connection to the same machine can be made using the Mirror Driver when Media Center is not running. The only time a connection cannot be made using the Mirror Driver to a machine is when Media Center is running.

 

 

Last modified
10:48, 8 Mar 2017

Tags

Classifications

Public