Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Importing users from Active Directory into Dameware does not import all users from a group

Importing users from Active Directory into Dameware does not import all users from a group

Updated September 21, 2017

Overview

When importing users from Active Directory, not all users from a group are imported.

Environment

This problem occurs in Dameware 11 and later.

Cause

This issue occurs when the user performing the sync operation has insufficient Active Directory privileges.

Resolution

Active Directory Requirements

  • Dameware Mobile Client, Mini Remote Control, and Exporter must be installed on a domain workstation, and run under a domain user.
  • Dameware Central Server must be installed on a domain workstation.
  • NTLM/NTLMv2 traffic and Kerberos authentication must be enabled.
  • You must synchronize domain users into Dameware Central Server

 

  1. Open the Dameware Administration Console.
  2. Select Central Server > Users.
  3. On the Action toolbar, click AD User Import.
  4. Click Synchronized Import, and click Next.
  5. Click Custom Domain Controller, complete the fields, and click Next.
  6. Select the group you want to import.
  7. After the import complete, verify that the missing users were added.

 

 

Last modified

Tags

Classifications

Public