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Home > Success Center > DameWare Remote Support & Mini Remote Control > Importing users from Active Directory into Dameware does not import all users from a group

Importing users from Active Directory into Dameware does not import all users from a group

Updated September 21, 2017


When importing users from Active Directory, not all users from a group are imported.


This problem occurs in Dameware 11 and later.


This issue occurs when the user performing the sync operation has insufficient Active Directory privileges.


Active Directory Requirements

  • Dameware Mobile Client, Mini Remote Control, and Exporter must be installed on a domain workstation, and run under a domain user.
  • Dameware Central Server must be installed on a domain workstation.
  • NTLM/NTLMv2 traffic and Kerberos authentication must be enabled.
  • You must synchronize domain users into Dameware Central Server


  1. Open the Dameware Administration Console.
  2. Select Central Server > Users.
  3. On the Action toolbar, click AD User Import.
  4. Click Synchronized Import, and click Next.
  5. Click Custom Domain Controller, complete the fields, and click Next.
  6. Select the group you want to import.
  7. After the import complete, verify that the missing users were added.



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