When I try to install the remote service "DameWare Remote Support Service" I got an error in the DameWare Remote Support window:
Customer gets below error
"Unable to copy
C:\Program Files (x86)\SolarWinds\DameWare Remote Support\DNTUService.Logging.xml
The system cannot find the file specified."
In order to resolve the issue please install the Dameware Mini Remote Control v12.0.0 - Hot Fix 1
Go to Customer portal " https://customerportal.solarwinds.com/HotFixes"
and download Hot Fix 1 “Dameware Mini Remote Control v12.0.0 - Hot Fix 1”
Or download from the direct link here:
Dameware Mini Remote Control 18.104.22.1684 Hotfix 1
Hotfix 1 addresses the following issues:
• ZDI-CAN-3125 vulnerability.
• Upgrading MRC agents on remote machine failed.
• MRC was not able to connect to remote machine using "MRC Ping" feature.
• Installing DRS service
To deploy the HotFix please follow the installation instructions in the included Readme file.