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Home > Success Center > DameWare Remote Support & Mini Remote Control > Error installing DameWare Remote Support Service "Error Number 2"

Error installing DameWare Remote Support Service "Error Number 2"

Created by Gary O'Donovan, last modified by MindTouch on Jun 23, 2016

Views: 515 Votes: 4 Revisions: 7



When I try to install the remote service "DameWare Remote Support Service" I got an error in the DameWare Remote Support window:


Customer gets below error

"Unable to copy
C:\Program Files (x86)\SolarWinds\DameWare Remote Support\DNTUService.Logging.xml


System Error:
The system cannot find the file specified."





  • Dameware Remote Support Ver 12.0



Missing File 


In order to resolve the issue please install the Dameware Mini Remote Control v12.0.0 - Hot Fix 1


Go to Customer portal ""
and download  Hot Fix 1 “Dameware Mini Remote Control v12.0.0 - Hot Fix 1”
Or download from the direct link here:

Dameware Mini Remote Control Hotfix 1  

Hotfix 1 addresses the following issues:
•    ZDI-CAN-3125 vulnerability.
•    Upgrading MRC agents on remote machine failed.
•    MRC was not able to connect to remote machine using "MRC Ping" feature.
•    Installing DRS service


To deploy the HotFix please follow the installation instructions in the included Readme file.







Last modified
19:03, 22 Jun 2016