Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Error 1311: There are currently no logon servers available to service the logon request

Error 1311: There are currently no logon servers available to service the logon request

Table of contents

Updated May 30, 2017

Overview

This article provides information on the following error:

Error 1311: There are currently no logon servers available to service the logon request

Environment

All DameWare Remote Support and Mini Remote Control versions

Detail

DameWare uses Kerberos for smart card authentication. Error 1311 is a smart card authentication error that needs to be resolved with your system administrator. See Kerberos Concepts (Content provided by , available at http://networksecurityknowledge2016.blogspot.com/, obtained on May 25, 2017) for more information about this authentication method used in Windows.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

Last modified
19:33, 29 May 2017

Tags

Classifications

Public