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Disable the upgrade agent prompt

Overview

This article describes the issue when the Upgrade agent prompt keeps popping up even after an upgrade.

Environment

All versions of DameWare Remote Support

Cause 

User is prompted to upgrade  the Client Agents after upgrading to new version by a pop-up window.

Resolution

It is not possible to disable the pop-up prompt by a registry change. However, from the MRC side, this issue can be suppressed but this setting is not available globally. It is stored in the database for each host.

Note: You have to upgrade the client agents on all computers.

 

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Last modified
16:21, 23 Nov 2016

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