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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Stand-alone Getting Started Guide > How do I get started with Dameware stand-alone?

How do I get started with Dameware stand-alone?

Updated September 22nd, 2017

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Dameware Remote Support and Mini Remote Control provide you with tools to troubleshoot and manage systems and support end users. If you are a customer, you have purchased either a centralized version of Dameware, or a stand-alone version of Dameware. If you are not yet a customer, and are interested in evaluating Dameware, you can download Remote Support or Mini Remote Control, fully-functional for 14 days. After the evaluation period, you can convert your evaluation license to a production license by obtaining and applying a license key.

Who should use this guide?

This guide is intended for SolarWinds customers or prospects who have purchased or want to evaluate stand-alone versions of Dameware Remote Support or Dameware Mini Remote Control. Stand-alone versions of Dameware do not include the Dameware Central Server that you can use to manage Dameware licenses, Global Host Lists, and Dameware users. With Dameware Remote Support Centralized you can also initiate Internet Sessions to support remote end users outside your network.

The purpose of this guide is to familiarize you with the most commonly used features of Dameware Remote Support and Dameware Mini Remote Control that are of interest to SolarWinds customers.

This guide assumes that you have installed Dameware Remote Support or Dameware Mini Remote Control.

Which stand-alone product are you using?

Dameware Remote Support and Dameware Mini Remote Control offer different capabilities. If you purchased a stand-alone version of Mini Remote Control, you can:

  • Remotely control Windows®, Mac OS® X, and Linux® computers.
  • Support end users internal to your network, including sharing files, chatting with end users, and taking screen shots (among many other functions).

If you purchased a stand-alone version of Remote Support, you can perform all Mini Remote Control actions, and many others. For example, you can:

  • Manage Active Directory objects such as Organizational Units (OU), Containers, Users, Groups, Contacts, Computers, and Shares.
  • Use Dameware Exporter to quickly extract information from remote computers.
  • Install, stop, and remove services.
  • Make updates to the registry of end users' computers.

Remote Support includes a copy of Mini Remote Control.

Get started with Mini Remote Control

Use the following checklist to navigate to Dameware Mini Remote Control topics.

This getting started guide assumes that Dameware Mini Remote Control stand-alone has been installed. SolarWinds recommends that you complete this getting started guide in order.

1.

Connect to a computer using Mini Remote Control.

Review the four different ways in which you can connect with a user's computer, and then connect with a user internal to your network.

2.

Support end users with Mini Remote Control.

Use Mini Remote Control to control an end user's machine, chat with the end user, share files, or lock their mouse and keyboard.

Get started with Remote Support

Use the following checklist to navigate to Dameware Remote Support topics.

Remote Support includes a copy of Mini Remote Control.

This getting started guide assumes that Remote Support Centralized has been installed. SolarWinds recommends that you complete this getting started guide in order.

1.

Connect to a computer using Mini Remote Control.

Review the four different ways in which you can connect with a user's computer, and then connect with a user internal to your network.

2.

Support end users with Mini Remote Control.

Use Mini Remote Control to control an end user's machine, chat with the end user, share files, or lock their mouse and keyboard.

3.

Support end users with Remote Support.

After you connect to a computer with Remote Support, you can make changes to the end user's machine, including editing the registry, starting, stopping, and installing services, and managing the Windows Task Scheduler.

4.

Manage your Windows and Active Directory environment.

Remote Support is also useful in helping you perform a number of Active Directory management tasks and track configuration changes to host machines to analyze changes to your system over time.

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