Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Stand-alone Getting Started Guide > Connect to a computer using Dameware Remote Support

Connect to a computer using Dameware Remote Support

Table of contents
Dameware_GS_Home.png

Updated: September 14, 2017

This topic applies to Remote Support.

Before you connect to a computer internal to your network, ensure that you know the location of the computer within your network.

  1. Launch the Dameware Remote Support application.
  2. Click Connect to Server.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0010-Connect_to_a_computer_using_Dameware_Remote_Support/gsg-connect-rs-remote-machine-1.png

  3. Browse the subnets until you locate the computer you want to support.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0010-Connect_to_a_computer_using_Dameware_Remote_Support/Remote-Support-browse.png

  4. Click the plus sign (+) next to the computer you want to support.

    You are now ready to Modify end user machines using Dameware Remote Support.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0010-Connect_to_a_computer_using_Dameware_Remote_Support/Remote-Support-browse-1.png

Last modified

Tags

Classifications

Public