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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Centralized Getting Started Guide > Support users with Dameware Mini Remote Control

Support users with Dameware Mini Remote Control

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Updated: September 14, 2017

This topic applies to both Remote Support and Mini Remote Control.

After you connect to an end user's computer, you can use Mini Remote Control to control all aspects of the user's system as if you were physically accessing the computer. In addition to the remote control feature, Mini Remote Control enables you to:

  • Chat with the end user.
  • Share files, including hot fixes and executables, with the end user.
  • Lock the remote system so that only the technician has access to the machine.
  • Take screen shots of the end user's system.
  • Toggle between monitors, if the end user has multiple monitors.

While there are many support tasks you can perform with Mini Remote Control, this topic provides steps on how to use features most commonly used by current SolarWinds customers.

Before you begin, perform one of the following:

If you want to... Complete these Steps...

Chat with a remote user (supported for external and internal users)

  1. On the Mini Remote Control toolbar, click the Chat icon.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0030-Use_Mini_Remote_Control_to_support_internal_users/0030-Support_users_with_Dameware_Mini_Remote_Control/gsg-mrc-chat-1.png

  2. Enter a message, and click Send.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0030-Use_Mini_Remote_Control_to_support_internal_users/0030-Support_users_with_Dameware_Mini_Remote_Control/gsg-mrc-chat-2.png

Exchange files between your local hard drive and the remote user (supported for internal users only)

There is a known issue with simple file transfers on Windows 10 computers. See Unable to complete a simple file transfer (SFT) with Dameware Mini Remote Control on a Windows 10 computer for a workaround.

  1. On the Mini Remote Control toolbar, click the Download icon.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0030-Use_Mini_Remote_Control_to_support_internal_users/0030-Support_users_with_Dameware_Mini_Remote_Control/gsg-mrc-send-file-1.png

  2. On your local machine, right-click the file to send, and select Dameware MRCC > Copy to remote host.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0030-Use_Mini_Remote_Control_to_support_internal_users/0030-Support_users_with_Dameware_Mini_Remote_Control/gsg-mrc-send-file-2.png

  3. On the Mini Remote Control toolbar, click the Upload icon.

    Mini Remote Control automatically copies the file to the Uploads folder on the remote machine.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0030-Use_Mini_Remote_Control_to_support_internal_users/0030-Support_users_with_Dameware_Mini_Remote_Control/gsg-mrc-send-file-3.png

Lock keyboard and mouse (supported for internal users only)

On the Mini Remote Control toolbar, click Lock Remote Keyboard and Mouse.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0030-Use_Mini_Remote_Control_to_support_internal_users/0030-Support_users_with_Dameware_Mini_Remote_Control/gsg-mrc-lock-keyboard.png

Beyond getting started

If you have installed Dameware Mini Remote Control, you do not need to complete the remaining topics in this guide. All remaining topics in this guide relate to Dameware Remote Support.

After you have completed this Getting Started Guide, access the following resources, as needed:

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