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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Centralized Getting Started Guide > Import users from a CSV file into Dameware

Import users from a CSV file into Dameware

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Updated: September 14, 2017

This topic applies to both Remote Support and Mini Remote Control.

Technicians who use either Dameware Remote Support or Dameware Mini Remote Control to support end users must be set up as users in the Dameware Administration Console. If you need to add a lot of Dameware users, importing users from a CSV file can save you time. You can also import users from Active Directory. If you have a small number of Dameware users, you can manually add them.

SolarWinds recommends importing users from Active Directory because a CSV file must conform to a specific format for the import to be successful.

Importing users from a CSV file includes three tasks that must be completed sequentially.

Task Steps
1. Download the CSV template

SolarWinds provides a CSV template that you can use to import users into Dameware.

  1. Log in to the Administration Console as an administrator.
  2. Depending on the type of users you are importing, click Central Server > Users or Mobile Gateway > Users.
  3. On the Action toolbar, click CSV Import.
  4. Click Download template file, and save the CSV to your local machine.
2. Prepare the CSV template As you populate the CSV template with users, consider the following guidelines:
  • Do not change the name of the header. It must be the same name as the template.
  • Do not change the column names.
  • The login name and the Full Name fields must be between 5 and 126 characters.
  • The password must be 8 or more characters.
  • The description must be 256 characters or fewer.
3. Import users into Dameware
  1. Log in to the Administration Console as an administrator.
  2. Depending on the type of users you are importing, click Central Server > Users or Mobile Gateway > Users.
  3. On the Action toolbar, click CSV Import.
  4. Click Browse, and select the CSV file.
  5. In the Password field, enter a default password for all imported users, and click Import.

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