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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Dameware Mini Remote Control actions > Support users with Mini Remote Control

Support users with Mini Remote Control

Table of contents

Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode
  • Remote Support, stand-alone and evaluation modes
  • Mini Remote Control, centralized mode
  • Mini Remote Control, stand-alone and evaluation modes

Dameware includes the Mini Remote Control application that you can use to support end users internal to your network. If Mini Remote Control is part of a centralized deployment of Remote Support, then you can also use Mini Remote Control to support end users external to your network.

After you connect to an end user's remote machine, you can use Mini Remote Control to control all aspects of the user's system as if you were physically accessing the machine. In addition to the remote control feature, Mini Remote Control enables you to:

  • Chat with the end user
  • Easily share files, including hot fixes and executables, with the end user
  • Lock the remote system so that only the technician has access to the machine
  • Take screen shots of the end user's system
  • Toggle between monitors, if the end user has multiple monitors

While there are many support tasks you can perform with Mini Remote Control, this topic provides guidelines on three of the mostly commonly used features.

Before you begin, perform one of the following:

If you want to... Complete these Steps...

Chat with a remote user (supported for external and internal users)

  1. On the Mini Remote Control toolbar, click Chat.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0070-Support_users_with_Mini_Remote_Control/gsg-mrc-chat-1.png

  2. Enter a message, and click Send.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0070-Support_users_with_Mini_Remote_Control/gsg-mrc-chat-2.png

Exchange files between your local hard drive and the remote user (supported for internal users only)

  1. On the Mini Remote Control toolbar, click the Download icon.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0070-Support_users_with_Mini_Remote_Control/gsg-mrc-send-file-1.png

  2. On your local machine, right-click the file to send, and select Dameware MRCC > Copy to remote host.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0070-Support_users_with_Mini_Remote_Control/gsg-mrc-send-file-2.png

  3. On the Mini Remote Control toolbar, click the Upload icon.

    Mini Remote Control automatically copies the file to the Uploads folder on the remote machine.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0070-Support_users_with_Mini_Remote_Control/gsg-mrc-send-file-3.png

Lock keyboard and mouse (supported for internal users only)

On the Mini Remote Control toolbar, click Lock Remote Keyboard and Mouse.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0070-Support_users_with_Mini_Remote_Control/gsg-mrc-lock-keyboard.png

Beyond getting started

After you have finished the Dameware Getting Started Guide, access the following resources, as needed:

Last modified
10:32, 5 Jul 2017

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