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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Dameware Mini Remote Control actions > Invite a remote host to an unattended session in Dameware

Invite a remote host to an unattended session in Dameware

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Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode

Dameware provides the ability to connect and troubleshoot users' computers that are internal or external to your network. Connections outside your firewall require that you configure the Dameware Internet Proxy that you use to connect with users over an attended or unattended Internet Session. For more information about host lists in Dameware, see What kind of host lists are there in Dameware?

Connect to a remote host through an unattended Internet Session when you expect to support the user in the future. After a user connects through an unattended Internet Session, their computer appears on the list of remote hosts in the Administration Console. With an unattended Internet Session, the connection between the Central Server and the remote host is maintained, and the status of remote host switches between offline and online.

  1. Log in to the Administration Console as an administrator.
  2. Under Internet Proxy, click Settings.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0040-Invite_a_remote_host_to_an_unattended_session_in_Dameware/gsg-invite-unattended-session-1.png

  3. In the Deployment link property, click Edit.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0040-Invite_a_remote_host_to_an_unattended_session_in_Dameware/gsg-invite-unattended-session-2.png

  4. Send the deployment link to the remote user.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0040-Invite_a_remote_host_to_an_unattended_session_in_Dameware/gsg-invite-unattended-session-3.png

    After the remote user pastes the deployment link in to their browser, the user is prompted install the Internet Session agent. The agent establishes communication between the remote user's machine, and the Central Server.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0040-Invite_a_remote_host_to_an_unattended_session_in_Dameware/gsg-invite-unattended-session-4.png

  5. After the agent is installed and connects with the Central Server, click Approve for Pending connections.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0040-Invite_a_remote_host_to_an_unattended_session_in_Dameware/gsg-invite-unattended-session-5.png

    After the connection is approved, the remote computer appears on the list of Remote Hosts in Dameware Mini Remote Control.

    You can now connect to the remote computer.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0040-Invite_a_remote_host_to_an_unattended_session_in_Dameware/gsg-invite-unattended-session-6.png

Last modified
10:22, 5 Jul 2017

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