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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Dameware Mini Remote Control actions > Invite a remote host to an attended session in Dameware

Invite a remote host to an attended session in Dameware

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Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode

Dameware provides the ability to connect and troubleshoot users' computers that are internal or external to your network. Connections outside your firewall require that you configure the Dameware Internet Proxy that you use to connect with users over an attended or unattended Internet Session. For more information about host lists in Dameware, see What kind of host lists are there in Dameware?

Connect to a remote host through an attended Internet Session when you do not expect to support the user in the future. Attended Internet Sessions last only as long as the active connection. When the session ends, the connection with the remote host is lost.

  1. From within Remote Support, browse to Remote Control, and double-click it.

    You can also launch the Mini Remote Control application that installed on your machine.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0030-Invite_a_remote_host_to_an_attended_session_in_Dameware/gsg-invite-attended-session-0.png

  2. Select File > Invite user to a remote session.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0030-Invite_a_remote_host_to_an_attended_session_in_Dameware/gsg-invite-attended-session-1.png

  3. Click Create Session.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0030-Invite_a_remote_host_to_an_attended_session_in_Dameware/gsg-invite-attended-session-2.png

  4. Click E-mail details or Copy details to Clipboard, and notify the remote user of the Internet Session URL.

    After the remote user copies the Internet Session URL in to their browser, the system installs an agent on the remote user's machine, which establishes a connection with the Central Server.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0050-Dameware_Mini_Remote_Control_actions/0030-Invite_a_remote_host_to_an_attended_session_in_Dameware/gsg-invite-attended-session-3.png

Last modified
10:20, 5 Jul 2017

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