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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Dameware Mini Remote Control actions > What is an Internet Session in Dameware

What is an Internet Session in Dameware

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Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode

An Internet Session is a connection between Mini Remote Control installed on a technician's computer and a computer located outside of the network. Creating an Internet Session relies on the Internet Proxy component of the Dameware Central Server. When a technician initiates an Internet Session, Mini Remote Control sends a link to the remote user. When the remote user clicks the link, Mini Remote Control installs an agent that gives the technician remote control of the remote computer, as if the technician has physical access to it.

Dameware Server has three session types.

  • Server Sessions: A user creates server sessions when they authenticate through the Central Server to log on to the Remote Support or Mini Remote Control applications.
  • Internet Proxy Sessions: When a user initiates an Internet Session, they create a session in the Dameware Internet Proxy.
  • Gateway Sessions: Gateway sessions are the connections between the Mobile Gateway and a Mini Remote Control agent.

You can see the number of sessions open to remote computers, view session details, and terminate sessions.

To modify a session, run the Administration Console as an administrator, be part of the administrator's group, or be part of the DamewareGatewayAdmins group.

If the remote computer has a Mini Remote Control agent installed on it, certain settings can hinder the ability to join an Internet Session.

If you cannot connect to a remote computer outside of the network, right-click the agent icon in your notification area, select Settings, and check the following:

  • Absolute Timeout (General Tab): Controls how long the Mini Remote Control agent allows connections.
  • Shared Secret (Click Session in the General Tab): If enabled, the user cannot join the Internet Session.
  • Show Tray Icon (Additional Settings): If disabled, the user cannot join Internet Sessions manually.
  • Only allow connection when at Logon Desktop (Additional Settings): If enabled, the user cannot join Internet Sessions.
Last modified
10:18, 5 Jul 2017