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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Dameware Remote Support actions > Modify end user machines using Dameware Remote Support

Modify end user machines using Dameware Remote Support

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Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode
  • Remote Support, stand-alone and evaluation modes

Dameware Remote Support is ideal for performing Windows administration tasks on computers internal to your network. For example, with Dameware Remote Support you can restart services and processes, edit registries, view and clear events logs, and more. The benefit of using Remote Support to modify end user machines is that you can perform all functions with the Remote Support console, instead of initiating RDP sessions with the end user.

While there are many Windows administration tasks you can perform with Remote Support, this topic provides guidelines on a few of the mostly commonly used features.

For each option, you are required to log in to the machine you are modifying. Before you begin, collect the credentials of the machine you are accessing.

If you want to... Complete these Steps...

Edit the registry

  1. Navigate a machine, and expand Registry.

    In this example, the machine name is listed under Favorite Machines, and begins with PM.

  2. Double-click 32 bit Registry, or 64 bit Registry.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0040-Dameware_Remote_Support_actions/0030-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine.png

  3. Make changes to the registry, and save them.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0040-Dameware_Remote_Support_actions/0030-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-2.png

View, remove, start, stop, and install services

  1. Navigate a machine, and expand Services.
  2. In the Services tab, right-click a service, and make a selection.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0040-Dameware_Remote_Support_actions/0030-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-3.png

Manage the Window Task Scheduler

  1. Navigate a machine, and expand Schedule.
  2. Double-click Job Schedule, or Task Schedule.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0040-Dameware_Remote_Support_actions/0030-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-4.png

View the shares associated with a machine

Navigate a machine, and double-click Shares.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0040-Dameware_Remote_Support_actions/0030-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-5.png

View software versions and updatesNavigate a machine, and double-click Software.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0040-Dameware_Remote_Support_actions/0030-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-6.png


Last modified
09:50, 5 Jul 2017

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