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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Manage hosts and sessions > What kind of host lists are there in Dameware

What kind of host lists are there in Dameware

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Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode
  • Mini Remote Control, centralized mode

A Global Host List allows Dameware technicians to access a common list of hosts internal to their network. A Central Server administrator creates a Global Host List in the Central Server, and this list is displayed when a technician logs in to Remote Support or Mini Remote Control in centralized mode. Global Host Lists can only be edited in the Administration Console.

The following graphic illustrates a Global Host List as it appears in Remote Support.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0030-Manage_hosts_and_sessions/0010-What_kind_of_host_lists_are_there_in_Dameware/Global-host-Example.png

A Remote Host List allows Dameware technicians to access a common list of hosts external to the network. Connecting with a remote host through an Internet Session requires that you have:

  • NAT'd a public IP address to your internal network.
  • Opened ports 80, 443 (use port 444 if port 443 is not available), 6129, 6130, 6132, and 6133
  • Configured a port forwarding rule for the port number >> IP address and vice versa (inbound - outbound traffic)

Dameware supports two types of remote host Internet Sessions:

  • Attended sessions: A Dameware technician initiates an attended remote session from within Dameware Mini Remote Control on an as-needed basis. The connection with a remote host lasts only as long as the session itself. Use attended sessions when you do not expect to support the user in the future.
  • Unattended sessions: Unattended sessions can be initiated from the list of remote hosts that the Dameware Administrator builds in the Administration Console. The connection with a remote host can be established multiple times. Use unattended sessions when you support an employee that works from home, and outside your company's network.

    The following graphic illustrates a Remote Host List as it appears in Mini Remote Control.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/Dameware_Remote_Support_and_Mini_Remote_Control_Getting_Started_Guide/0030-Manage_hosts_and_sessions/0010-What_kind_of_host_lists_are_there_in_Dameware/gsg-Remote-hosts.png

Last modified
09:54, 5 Jul 2017

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