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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Add users to Dameware > Import users from a CSV file into Dameware

Import users from a CSV file into Dameware

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Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode
  • Mini Remote Control, centralized mode

Dameware technicians use Dameware Remote Support to support end users within a network, and use Dameware Mini Remote Control to support end users inside and outside a network. You must set up a technician as a Dameware user in order for them to access the Remote Support or Mini Remote Control applications.

Dameware supports two types of users: Central Server users and Mobile Gateway users. If a technician uses Remote Support or Mini Remote Control in centralized mode, and uses Mobile Gateway to troubleshoot from mobile devices, then you add the technician as a Central Server user and a Mobile Gateway user. If a technician uses only Remote Support or Mini Remote Control in centralized mode, then just add them as a Central Server user.

You can add users by:

1. Download the CSV template

SolarWinds provides a CSV template that you can use to import users into Dameware.

  1. Log in to the Administration Console as an administrator.
  2. Click Central Server > Users or Mobile Gateway > Users.
  3. On the Action toolbar, click CSV Import.
  4. Click Download template file, and save the CSV to your local machine.
2. Prepare the CSV template As you populate the CSV template with users, consider the following guidelines:
  • Do not change the name of the header. It must the same name as the template.
  • Do not change the column names.
  • The login name and the Full Name fields must be between 5 and 126 characters.
  • The password must be 8 or more characters.
  • The description must be 256 characters or fewer.
3. Import users into Dameware
  1. Log in to the Administration Console as an administrator.
  2. Click Central Server > Users or Mobile Gateway > Users.
  3. On the Action toolbar, click CSV Import.
  4. Click Browse, and select the CSV file.
  5. In the Password field, enter a default password for all imported users, and click Import.
Last modified
09:45, 5 Jul 2017

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