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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > Add users to Dameware > Import users from Active Directory into Dameware

Import users from Active Directory into Dameware

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Updated: June 30, 2017

This topic applies to:

  • Remote Support, centralized mode
  • Mini Remote Control, centralized mode

Dameware technicians use Dameware Remote Support to support end users within a network, and use Dameware Mini Remote Control to support end users inside and outside a network. You must set up a technician as a Dameware user in order for them to access the Remote Support or Mini Remote Control applications.

You can add users:

The following example shows you how to import users from Active Directory. SolarWinds recommends this approach to adding users.

  1. Log in to the Administration Console as an Administrator.
  2. Click Central Server > Users.
  3. On the Action toolbar, click AD User Import.
  4. On the Active Directory Import wizard panel, select the import type:
    • Dameware credentials: select One-time import, and click Next.

      Dameware users imported using this method cannot use Windows authentication.

    • Windows credentials: Select Synchronized Import, and click Next.

      This method sets up automatic synchronization with Active Directory for users in the selected groups.


  5. On the Connection Details panel, select Local Domain or Custom Domain Controller.
  6. Complete the remaining fields on the Connection Details panel, and click Next.
  7. Select the groups to import, and click Next.


  8. For each group, in the License Type field, select Remote Support or Mini Remote Control.
  9. To automatically import users from Active Directory, create a schedule in the Scheduling details area.
  10. In the License field, select Remote Support or Mini Remote Control.
  11. Click Add.


  12. On the DameWare Administration Console dialog box, click Yes.


    After the synchronization process, the list of users is populated in the Administration Console.

    If the users do not immediately display, click Refresh on the toolbar or close and re-open the Administration Console.

Last modified
09:43, 5 Jul 2017