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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Remote Support and Mini Remote Control Getting Started Guide > How do I get started with Dameware?

How do I get started with Dameware?

Updated: June 30, 2017

Dameware features two key products, Remote Support and Mini Remote Control, that you can use to support end users inside your network. If you have purchased the Dameware Central Server version of Remote Support or Mini Remote Control, you can also support end users outside of your network.

Use Dameware Mini Remote Control to connect to and control remote computers through an agent that is automatically deployed on the remote system the first time you connect to it. Mini Remote Control uses a variety of options and privileges, including Smart Card authentication, to securely connect to target computers. Ater you are connected, you can use Mini Remote Control to control all aspects of the user's system as if you were physically accessing the machine. In addition to the remote control feature, Mini Remote Control enables you to:

  • Easily share files, including hot fixes and executables, with the end user.
  • Chat with the end user.
  • Lock the remote system so that only the technician has access to the machine.
  • Take screen shots of the end user's system.
  • Toggle between monitors, if the end user has multiple monitors.

Dameware Remote Support includes a copy of Mini Remote Control, and provides the following, additional benefits:

  • Manage Active Directory objects such as Organizational Units (OU), Containers, Users, Groups, Contacts, Computers, and Shares.
  • Manage non-Microsoft Active Directory attributes, such as photos, logos, and employee IDs.
  • Add domain controllers, servers, workstations, and non-browsable computers by machine name or IP address to the network browser tree view on demand.
  • Use Dameware Exporter to quickly extract information from remote computers.

Who should use this guide?

Customers: following the recommendations in this guide ensures your system capabilities and production environment is sized correctly. Minimum system requirements used during an evaluation are not sufficient for a production environment. Access your licensed software from the SolarWinds Customer Portal. If you need implementation help, search the SolarWinds Customer Success Center for the answer, or contact our Support Team.

Read this SolarWinds Customer Support article to learn how to properly open a support case and get your case the right level of visibility.

Evaluators: download your free 14-day Dameware Remote Support evaluation or 14-day Dameware Mini Remote Control evaluation. The evaluation versions are a full version of the product, functional for 14 days. If you evaluate Dameware Remote Support or Dameware Mini Remote Control, you can easily convert your evaluation license to a production license by obtaining and applying a license key. If you need assistance with your evaluation, contact sales@solarwinds.com.

Steps to get started

This guide supports all Dameware deployment scenarios. The introduction to each topic identifies the deployment scenarios for which it is relevant.

This guide assumes that Dameware is installed.

Remote Support, centralized mode

Use the following checklist to navigate to topics relevant to Dameware Remote Support centralized mode installations.

Add users to Dameware.

After you log in to the Dameware Administration Console, you can add Dameware users manually, import users from Active Directory, or import users from a file.

Build your list of Global Hosts.

After you understand what kind of host lists there are in Dameware, you can create a list of Global Hosts that all Dameware Technicians can use when troubleshooting user machines.

Manage your Windows and Active Directory environment.

After you connect to a computer, you can use Remote support to track configuration changes to host machines to analyze changes to your system over time. You can also perform a number of Active Directory management tasks, including adding and deleting user accounts, resetting passwords, and creating and moving mailboxes.

Use Remote Support to support your end users.

After you connect to a computer, you can make changes to the end user's machine, including editing the registry, starting, stopping, and installing services, and managing the Windows Task Scheduler.

Establish Internet Sessions with remote users.

An Internet Session is a connection between Mini Remote Control and a computer outside of your network. You can establish two types of sessions with remote users: attended sessions and unattended sessions. Before you begin, be sure that you are familiar with the four different ways in which you can connect with a user's computer.

During or after a session, you can view the session details.

Use Mini Remote Control to support your end users.

Whether you use an Internet Session to connect with a computer external to your network, or connect with a user internal to your network, you can use Mini Remote Control to control an end user's machine, chat with the end user, share files, and lock their mouse and keyboard.

Remote Support, stand-alone or evaluation modes:

Use the following checklist to navigate to topics relevant to Dameware Remote Support stand-alone or evaluation mode installations.

Manage your Windows and Active Directory environment.

After you connect to a computer, you can use Remote support to track configuration changes to host machines to analyze changes to your system over time. You can also perform a number of Active Directory management tasks, including adding and deleting user accounts, resetting passwords, and creating and moving mailboxes.

Use Remote Support to support your end users.

After you connect to a computer, you can make changes to the end user's machine, including editing the registry, starting, stopping, and installing services, and managing the Windows Task Scheduler.

Use Mini Remote Control to support your end users.

Before you connect with a user internal to your network, ensure that you are familiar with the four different ways in which you can connect with a user's computer. Then, you can use Mini Remote Control to control an end user's machine, chat with the end user, share files, and lock their mouse and keyboard.

Mini Remote Control, centralized mode:

Use the following checklist to navigate to topics relevant to Dameware Mini Remote Control centralized mode installations.

Add users to Dameware.

After you log in to the Dameware Administration Console, you can add Dameware users manually, import users from Active Directory, or import users from a file.

Build your list of Global Hosts.

After you understand what kind of host lists there are in Dameware, you can create a list of Global Hosts that all Dameware Technicians can use when troubleshooting user machines.

Use Mini Remote Control to support your end users.

Before you connect with a user internal to your network, ensure that you are familiar with the four different ways in which you can connect with a user's computer.

Then, you can use Mini Remote Control to control an end user's machine, chat with the end user, share files, and lock their mouse and keyboard.

Mini Remote Control, stand-alone or evaluation modes:

Use the following checklist to navigate to topics relevant to Dameware Mini Remote Control stand-alone or evaluation mode installations.

Use Mini Remote Control to support your end users.

Before you connect with a user internal to your network, ensure that you are familiar with the four different ways in which you can connect with a user's computer.

Then, you can use Mini Remote Control to control an end user's machine, chat with the end user, share files, and lock their mouse and keyboard.

Last modified
09:36, 5 Jul 2017

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