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Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

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New To DameWare



 

Before you install - We want to make sure you have a successful DameWare Installation.  Let’s get started on the right path.

Check the system requirements

Check that your system meets specifications.

Access the Customer Portal

Make sure that your portal account is set up so that you can access your product license.

Installing, customizing and training 

- You're ready to go, what next?

Centralized Installation Guide

Stand-alone Installation Guide

These guides walk you step by step through the install process.

Centralized Getting Started Guide 

Stand-alone Getting started Guide

These guides have instructions for installing and setting up your devices along with reporting.  Once the initial system is in place, learn about common techniques to optimize your alerts, reports, maps and views so that you are able to create your perfect system.

Training 

Sign up for on-demand classes to learn more about your Dameware product. * (active maintenance only)

 

Customers on Active maintenance receive additional training classes and videos to help you create the perfect system for your needs.  Learn More.

Don't see what you're looking for?  

  • Check out the Success Center (our Support, Training, and Documentation hub). - It's your resource to assist you through the implementation process. We offer many articles and videos on how to get started.
  • If you do need to enter a ticket, save time by reading through this quick set of  Tips on Working with Support prior to calling.
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