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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Reference material > Common error messages

Common error messages

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Updated: June 30, 2017

The following is a list of common errors encountered when installing Dameware and potential solutions to those errors. These errors are generally related to some type of system or network configuration issue within a network environment and can usually be duplicated outside of Dameware software.

Error CodesErrorPotential Solutions
System Error: 5 The credentials for the remote computer were rejected
  • The user account must have sufficient rights to logon locally to the remote computer.
System Error: 51 Windows cannot find the network path Verify that the network path is correct and the target computer is turned on
System Error: 53 Cannot connect to the remote computer
  • Ensure that File & Network sharing is enabled and the ports are open.
  • Check that the operating system is configured for Names Resolution.
  • Enable NetBios.
System Error: 1300 Not all privileges or groups referenced are assigned to the caller This is frequently related to User Access Control or the Windows Firewall. Run the installer as an Administrator or login to the computer with the Administrator or Domain Administer account.
System Error: 1603 A fatal error occurred during installation If you have uninstalled DameWare and try to reinstall it, you may need to remove the registry keys.
System Error: 1707 The network address is invalid This is related to the Novell Network Client. Try to connect with the host name or deploy the client agent with the MSI builder.
System Error: 1814 The specified resource name cannot be found in the image file Some or all of the operating system's Standard Performance Indexes (counters) are either missing or corrupt. See KB 300092 for more information.
Winsock Connect Error: 10050 Cannot establish a connection to the remote computer Ensure that the network is up, that you can access the remote computer, and that the firewall has not blocked the connection.
Winsock Connect Error: 10054 The connection was forcibly closed by the remote computer This can be caused if the application has stopped, the remote computer rebooted, the remote computer uses a hard close, or keep-alive activity.
Winsock Connect Error: 10060 Connection timed out This may be due to a firewall configuration issue, a names resolution issue, or a network routing issue.
Winsock Connect Error: 10061 The remote computer actively refused the connection
  • Reset the TCP port on both local and remote computers.
  • Ensure that the default TCP port is the same on both local and remote computers. 
  • Ensure that no other program is using the TCP port.
Winsock Connect Error: 11001 Host not found The host name could not be found in the database queried. Check that you can access the host with the name or use the IP address
Winsock Connect Error: 11004 Could not resolve the host name Check your DNS table or use the IP address instead

For more information on common errors, see KB 300005.

Last modified
09:56, 30 Jun 2017

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