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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Reference material > Troubleshoot the Internet Session URL

Troubleshoot the Internet Session URL

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Updated: June 30, 2017

If you have installed the Dameware Internet Proxy and you cannot successfully create an Internet Session, check the following:

  • Does another website use port 443 (HTTPS/SSL)?

    The websites can interfere with each other.

  • Is Apache installed as the web server?

    Apache allows only one site to use port 443. See Installing the DameWare Internet Proxy with Another Web Server for more information.

  • Are you using a URL that is already in use?

    You cannot use a URL that already exists on your server. For example, if you use https://yourdomain.com/support, you cannot use that URL as the Internet Session URL.

  • Are the correct ports open on your router or firewall?

    See Modifying Your Firewall or Router for more information.

  • Is the Dameware Internet Proxy running?

    The Dameware Internet Proxy may be turned off. Check the Central Server and use the Configuration Wizard to start it.

  • Are there special characters in the URL?

    Users receive an error if there are special characters in the Internet Session URL. Use the Configuration Wizard to remove the characters.

  • Did you change the port for the Internet Session URL?

    The Configuration Wizard automatically verifies the bounded certificate on the new port. If the bound certificate is not a DameWare certificate, you are prompted to choose one of the following:

    • Yes:  SolarWinds recommends that you choose this option. This replaces the currently bound certificate with DameWare's certificate.
    • No: This allows you to continue using the unknown certificate. However, you may not be able to make remote connections over the internet if the agent of the target remote host is not set up to trust the certificate.
    • Cancel: This reverts any changes made.
    • View Certificate: This opens a new window with the certificate details.
Last modified
09:55, 30 Jun 2017

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