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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Licensing and activation

Licensing and activation

Updated: June 30, 2017

Dameware software is licensed per user, but the centralized and stand-alone versions of the software handle the per user license differently.

Licensing

Centralized versions activate at the server and then use the Central Server as a licensing server to track the number of user seats. If you are deploying the Central Server on your network, you must use a centralized license.

Stand-alone versions allow you to activate a license up to three times per user. If you do not deploy the Central Server on your network, you must use the stand-alone license.

  • You can run centralized and stand-alone versions at the same time, just not on the same computer.
  • You cannot upgrade from centralized to stand-alone. You must uninstall the software and then install the version you want.

Centralized licensing

The centralized versions of Dameware software are licensed on the Central Server. Each product - Dameware Remote Support or Dameware Mini Remote Control - is activated from the computer on which the Central Server is installed. The Dameware Mobile Gateway is a feature of Remote Support that you activate on the computer with the Mobile Gateway installed on it. The Dameware Central Server and Dameware Internet Proxy are included with the centralized version of Dameware Remote Support and are not separately licensed.

The license includes a licensed user number. Each user is assigned a license type by a Dameware Administrator, which reduces the number of available user licenses. You can install the Remote Support or Mini Remote Control applications in centralized mode on multiple machines.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0080-Licensing_and_activation/dw_centralized_lic.png

For example, if you purchased a centralized Remote Support license for 10 users, you activate the license on the Central Server and then assign licenses to up to 10 users. The users can log on with their Dameware credentials to any Remote Support or Mini Remote Control application in centralized mode.

Note: After your purchased license is applied, you must disable or delete any user accounts that exceed the number of licensed seats you have purchased.

Stand-alone licensing

Dameware stand-alone software is licensed per user, and each license allows you to install on 3 computers.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0080-Licensing_and_activation/dw_standalone_lic.png

For example, if you have 10 computers running Mini Remote Control and you use Mini Remote Control to manage 10,000 remote systems, you only need to license the 10 Mini Remote Control computers to maintain compliance with the SolarWinds End User License Agreement (EULA). To purchase licenses, visit www.Dameware.com.

Complimentary Software

Certain Dameware software is not licensed, and you can install it as many times as you wish. The following Dameware software is provide free of charge and not licensed:

  • Mini Remote Control client agent
  • Internet Session Agent
  • Dameware Mobile Client
  • Administration Console

Activation

When upgrading to a new version or license, you manually sync the license key by opening the License Manager and clicking Sync. If you do not have a Sync button, upgrade your version of the License Manager. If you do not have an Internet connection, use the offline activation method.

If you are upgrading from Dameware Mobile Gateway to Dameware Server, deactivate your Mobile Gateway license, and then apply it to the computer running the Dameware ServerMobile Gateway component.

Centralized activation

Centralized licenses are denoted by an extra "C" at the end ( DRSC or MRCC). Do not activate a centralized product if you do not have the correct license.

To apply a new centralized license:

  1. Browse to http://support.solarwinds.com.
  2. Log in to the customer portal using your CustomerID/individual user profile email and password.
  3. Click License Management.
  4. Browse to your Dameware license list, and then locate the unregistered licenses list.
  5. Copy your unregistered activation key for the product you are activating to the clipboard.
  6. Click the Start menu and navigate to SolarWinds > Dameware Server > Activate Dameware Licenses.
  7. Click Enter License by the product you want to activate.
  8. If the computer on which you installed the Dameware product is connected to the Internet:
    1. Click I have internet access and an activation key from my customer portal license management page.
    2. Paste your unregistered activation key in the Activation Key field.
    3. If you use a proxy server to access the Internet, check the Proxy Server checkbox, and then type the proxy address and port number.
    4. Click Next.
  9. If the computer on which you are activating your Dameware product is not connected to the Internet:
    1. Click I want to activate my license through the Customer Portal.
    2. Complete the procedure described on the Activate Toolset window to complete the registration
  10. Enter your contact information.
  11. Select the number of seats you wish to activate on the Central Server.
  12. Click Next.
  13. Click Finish.

Stand-alone activation

Dameware stand-alone licenses do not have an extra "C" at the end ( DRS  or MRC). Do not activate a stand-alone product if you do not have the correct license.

  1. Browse to http://support.solarwinds.com.
  2. Log in to the customer portal using your CustomerID/individual user profile email and password.
  3. Click License Management.
  4. Browse to your Dameware license list, and then locate the unregistered licenses list.
  5. Copy your unregistered activation key for the product you are activating to the clipboard.
  6. Click the Start menu and navigate to SolarWinds > Dameware <product name> > Activate Dameware Licenses.
  7. Click Enter <product name> Licensing Information.
  8. If the computer on which you are activating Dameware is connected to the Internet:
    1. Click I have internet access and an activation key from my customer portal license management page.
    2. Paste your unregistered activation key in the Activation Key field.
    3. If you use a proxy server to access the Internet, check the Proxy Server checkbox, and then type the proxy address and port number.
    4. Click Next.
  9. If the computer on which you installed the Dameware product is not connected to the Internet:
    1. Click I want to activate my license through the Customer Portal.
    2. Complete the procedure described on the Activate Toolset window to complete the registration.
  10. Enter your contact information.
  11. Click Next.
  12. Click Finish.

Internet Session licensing

Internet Sessions allow technicians on your internal network to access user computers that are on a public network. The Internet Session feature is included with the Centralized Remote Support license and depends on the installation and configuration of the Dameware Central Server and the Dameware Internet Proxy. Any Remote Support users established on the Dameware Central Server are licensed to create multiple Internet Sessions when the Dameware Internet Proxy is configured.

Only users with a Remote Support license can access the Internet Session feature.

Last modified
09:26, 30 Jun 2017

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