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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Install Dameware in centralized mode > Install Dameware Central Server in three-server mode

Install Dameware Central Server in three-server mode

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Updated: July 11, 2017

The Dameware family of products provides remote access software for end-user support and systems troubleshooting. This article provides instructions on installing the Dameware Central Server version in three-server mode. See Dameware deployment options for a description of other deployment options.

A three-server deployment is suitable when you are interested in PCI compliancy, 2-factor authentication, or if you work with a government agency and require added security.

Before you begin, ensure that you:

  • Review the system requirements and port requirements.
  • Are familiar with your IP routing tables.
  • Know how to set up a DNS.
  • Know how to acquire a public IP address and set up NAT rules.
  • Obtain administrator access to your Windows firewall.
  • Obtain access to the physical firewall, if required.

Complete the following steps to install Dameware Central Server in three-server mode.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 1. Download installation files and license from Customer Portal

If you have not yet created a SolarWinds account, see Access the Customer Portal to create an account.

  1. Go to customerportal.solarwinds.com.
  2. In the Log In tab, enter your organization's SWID and your email address.
  3. In the Latest Downloads table, click Choose Download for the installation files for Dameware Central Server.
File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 2. Run the installation file on the first server
  1. Log in as an administrator to the server on which you want to install Dameware.

  2. Right-click the Dameware Server executable, and select Properties.
  3. If you see an Unblock button, click it.

    If the executable is blocked, Dameware does not install correctly.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/Unblock-button.png

  4. Run DamewareServer.exe.
File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 3. Install Dameware on the first server
  1. Click Next on the Welcome window.
  2. If you agree, accept the terms of the license agreement.
  3. Accept the default installation directory, or click Browse and select a directory.
  4. On the Select Install Option dialog box, click Advanced Dameware Central Server Install, and click Next.
  5. On the Advanced Install Options dialog box, select the components that you want to install on the Central Server, and click Next.

    SolarWinds recommends that you accept the default setting, and install all components on the Central Server.

    At a minimum, you must install Dameware Server on the Central Server.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-1.png

  6. Select your shortcut preferences, and click Next.
  7. On the Ready to Install dialog box, click Install.

    As the installation progresses, a dialog box appears, prompting you to enter an email address. If you do not enter an email address, the installation does not complete.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-2.png

  8. On the final dialog box, click Finish.
File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 4. Enter your Dameware license key(s)

On the Dameware Licensor dialog box, enter your license key(s).

If you are unsure of what your Dameware license key is, log in to the SolarWinds Customer Portal.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-3.png

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 5. Configure Dameware on the first server

After the installation completes, the Configuration wizard automatically runs.

  1. On the Dameware Server Component Introduction panel, click Next.
  2. On the Select configuration options panel, click Advanced Configuration, and click Next.
  3. On the Dameware Server Components Configuration panel, select the components you want to run on the local machine, and click Next.

    In this three-server scenario, click Run Locally for the Central Server.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/3-server-install-1.png

  4. On the Configuration completed panel, click Finish.
File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 6. Install Dameware on the second server
  1. Copy the Dameware installation file to the second server, and run it.
  2. Click Next on the Welcome window.
  3. If you agree, accept the terms of the license agreement.
  4. Accept the default installation directory, or click Browse and select a directory.
  5. On the Select Install Option dialog box, click Advanced Dameware Central Server Install, and click Next.
  6. On the Advanced Install Options dialog box, select the components that you want to install, and click Next.

    SolarWinds recommends that install the Dameware Server and the Dameware Server Administration Console.

    At a minimum, you must install Dameware Server on the second server.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-5.png

  7. Select your shortcut preferences, and click Next.
  8. On the Ready to Install dialog box, click Install.

    As the installation progresses, a dialog box appears, prompting you to enter an email address. If you do not enter an email address, the installation does not complete.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-2.png

  9. On the final dialog box, click Finish.
File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 7. Close the Dameware Licensor dialog box.

Dameware licenses are maintained on the Central Server. You do not need to enter license keys again.

Click Close.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-3.png

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 8. Configure the Internet Proxy on the second server
  1. On the Dameware Server Component Introduction panel, click Next.
  2. On the Select configuration options panel, click Advanced Configuration, and click Next.
  3. On the Dameware Server Components Configuration panel, select the components you want to run on the local machine, and click Next.

    In this three-server scenario, click Run Locally for the Internet Proxy.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-6.png

  4. At the end of the configuration, the Configuration Wizards prompts you to enter the Internet Session URL. Click Update Now.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-7.png

  5. Enter the Internet Session URL, and click Test Connection.

    If you are using port 443, you do not need to include that in the URL. Dameware assumes that you are using port 443. If you are using a different port number, you must add that port number to the URL.

    The Internet Session URL is the URL that you send out to your customers. This field defines the DNS, which can be a fully qualified name or IP address. The Internet Session URL must be natted to a public IP address.

    The Test Connection button is hard-coded to test against port 443. If you have changed the port, the test fails, but the Internet Session URL can be valid. If the test fails and you are using port 443, then something is wrong with the Internet Session URL.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-8.png

  6. After you have tested the connection, on the Edit Internet Proxy Connection Details page, click Save.

    On the Dameware Components Configuration panel, the Internet Proxy status turns green when the URL test passes.

  7. On the Dameware Components Configuration panel, click Next.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-9.png

  8. On the Configuration completed panel, make note of the pairing password, and click Finish.

    You will configure the first server to use the pairing password to authenticate the connection between the Central Server and the Internet Proxy.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-10.png

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 9. Enter the Internet Proxy pairing password on the Central Server
  1. Log in to the Central Server.
  2. Open the Dameware Configuration Wizard.
  3. In the Internet Proxy area, click Connect Network Machine.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-12.png

  4. Enter the IP Address or hostname, and pairing password of the Internet Proxy server.
  5. Click Test Connection, and click Save.

    A successful test means that the Central Server can communicate with the Internet Proxy.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-13.png

  6. On the Dameware Components Configuration page, click Next.
  7. On the Configuration complete panel, accept the default user account credentials, or change them, and click Finish.
File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 10. Install Dameware on the third server
  1. Copy the Dameware installation file to the third server, and run it.
  2. Complete the installation wizard, and on the Advanced Install Options dialog box, select the components that you want to install, and click Next.

    SolarWinds recommends that install the Dameware Server and the Dameware Server Administration Console.

    At a minimum, you must install Dameware Server on the third server.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-5.png

  3. Finish the installation wizard.

    Remember to enter an email address. If you do not enter an email address, the installation does not complete.

  4. Close the Dameware Licensor dialog box.

    Dameware licenses are maintained on the Central Server. You do not need to enter license keys again.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 11. Configure Dameware on the third server
  1. On the Dameware Server Component Introduction panel, click Next.
  2. On the Select configuration options panel, click Advanced Configuration, and click Next.
  3. On the Dameware Server Components Configuration panel, click Run Locally for the Mobile Gateway, and click Next.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/3-server-install-2.png

  4. On the Configuration completed panel, make note of the pairing password, and click Finish.

    You will configure the first server to use the pairing password to authenticate the connection between the Central Server and the Mobile Gateway.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/3-server-install-3.png

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 12. Enter the Mobile Gateway pairing password on the Central Server
  1. Log in to the Central Server.
  2. Open the Dameware Configuration Wizard.
  3. In the Mobile Gateway area, click Connect Network Machine.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/3-server-install-4.png

  4. Enter the IP Address or hostname, and pairing password of the Mobile Gateway server.
  5. Click Test Connection, and click Save.

    A successful test means that the Central Server can communicate with the Mobile Gateway.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/3-server-install-5.png

  6. On the Dameware Components Configuration page, click Next.
  7. On the Configuration complete panel, accept the default user account credentials, or change them, and click Finish.
File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/checkbox_10x10.gif 13. Install Remote Support and Mini Remote Support in centralized mode

After the Central Server is deployed, you can install Dameware Remote Support or Dameware Mini Remote Control.

See Install Dameware Remote Support in centralized mode and Install Dameware Mini Remote Control in centralized mode for instructions.

Last modified
15:59, 29 Jun 2017

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