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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Install Dameware in centralized mode > Install Dameware Central Server in express mode

Install Dameware Central Server in express mode

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Updated: July 11, 2017

SolarWinds Dameware products provide remote access software for end-user support and systems troubleshooting. This article provides instructions on installing the Dameware Central Server version in express mode. See Dameware deployment options for a description of other deployment options.

Express deployment is appropriate when:

  • You are evaluating Dameware.
  • You are installing Dameware into a production environment and work for a small organization.

Before you begin, ensure that you:

  • Review the system requirements and port requirements.
  • Are familiar with your IP routing tables.
  • Know how to set up a DNS.
  • Know how to acquire a public IP address and set up NAT rules.
  • Obtain administrator access to your Windows firewall.
  • Obtain access to the physical firewall, if required.

Complete the following steps to install Dameware Central Server in express mode.

1. Download installation files and license from Customer Portal

If you have not yet created a SolarWinds account, see Access the Customer Portal to create an account.

  1. Go to customerportal.solarwinds.com.
  2. In the Log In tab, enter your organization's SWID and your email address.
  3. In the Latest Downloads table, click Choose Download for the installation files for Dameware Central Server.
2. Run the installation file
  1. Log in as an administrator to the server on which you want to install Dameware.

  2. Right-click the Dameware Server executable, and select Properties.
  3. If you see an Unblock button, click it.

    If the executable is blocked, Dameware does not install correctly.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/Unblock-button.png

  4. Run DamewareServer.exe.
3. Complete the Installation wizard
  1. Click Next on the Welcome window.
  2. If you agree, accept the terms of the license agreement.
  3. Accept the default installation directory, or click Browse and select a directory.
  4. Select Express Dameware Central Server Install, and click Next.
  5. Select your shortcut preferences, and click Next.
  6. On the Ready to Install dialog box, click Install.

    As the installation progresses, a dialog box appears, prompting you to enter an email address. If you do not enter an email address, the installation does not complete.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0010-Install_Dameware_Central_Server_in_express_mode/Express-install-1.png

  7. On the final dialog box, click Finish.
4. Enter your Dameware license key(s)

On the Dameware Licensor dialog box, enter your license key(s).

If you are unsure of what your Dameware license key is, log in to the SolarWinds Customer Portal.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0030-Install_Dameware_Central_Server_in_three-server_mode/2-server-install-3.png

5. Complete the Configuration wizard

After the installation completes, the Configuration wizard automatically runs.

  1. On the Dameware Server Component Introduction panel, click Next.
  2. On the Select configuration options panel, click Express Configuration, and click Next.
  3. Enter the Internet Session URL, and click Test Connection.

    If you are using port 443, you do not need to include that in the URL. Dameware assumes that you are using port 443. If you are using a different port number, you must add that port number to the URL.

    The Internet Session URL is the URL that you send out to your customers. This field defines the DNS, which can be a fully qualified name or IP address. The Internet Session URL must be natted to a public IP address.

    The Test Connection button is hard-coded to test against port 443. If you have changed the port, the test fails, but the Internet Session URL can be valid. If the test fails and you are using port 443, then something is wrong with the Internet Session URL.

  4. Click Next.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0050-Install_Dameware_in_centralized_mode/0010-Install_Dameware_Central_Server_in_express_mode/Internet-Session-URL.png

  5. On the Configuration complete panel, accept the default user account credentials, or change them, and click Finish.

6. Install Remote Support and Mini Remote Support in centralized mode.

After the Central Server is deployed, you can install Dameware Remote Support or Dameware Mini Remote Control.

See Install Dameware Remote Support in centralized mode and Install Dameware Mini Remote Control in centralized mode for instructions.

Last modified
15:17, 29 Jun 2017

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