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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Dameware system requirements

Dameware system requirements

Updated: August 10, 2017

SolarWinds Dameware products provide remote access software for end-user support and systems troubleshooting. The Dameware Central Server edition is required if you want to troubleshoot remote systems outside of your firewall.

This article lists the system requirements to deploy the Dameware Central Server, Dameware Remote Support, and Dameware Mini Remote Control.

Dameware Central Server system requirements

Hardware and Software Requirements
OS
  • Windows Vista
  • Windows Server 2008 (including R2)
  • Windows 7
  • Windows Server 2012 (including R2)
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2016
Hard drive space 1 GB (2 GB or more recommended for database expansion)
CPU Quad core, 2.0 GHz or greater
RAM 4 GB (8-16 GB recommended)
.NET Framework 4.0

If .NET is not present on the computer, you may be prompted to restart the computer after the .NET Frameworks are installed. Manually restart the computer, and run the installer again.

Network 100 Mbps or greater

Dameware also installs the following components, which are embedded in the installer:

  • Microsoft Visual C++ 2008 SP1 Redistributable x86
  • Microsoft Visual C++ 2010 Redistributable x86 or x64
  • Microsoft Visual C++ 2012 Redistributable x86 or x64
  • Microsoft SQL Server Compact 4.0 Service Pack 1 x86 or x64
  • MSXML 6.0 SP1 x86 or x64
  • .NET Framework 4.0

If you are unable to complete the installation due to missing pre-requisites, download and install them separately. See SolarWinds KB400136 for more information.

Dameware Remote Support and Mini Remote Control system requirements

Hardware and Software Requirements
OS

Workstation: Windows Vista, 7, 8, 8.1, 10

Server: Windows Server 2008 R2, 2012 R2, 2016

Hard drive space 150 MB
CPU 1 GHz
RAM 4 GB

Mobile Client requirements

The DamewareMobile Client is supported on the following operating systems:

  • iOS 6.x and 7.x
  • Android 4.1-4.4
Last modified
13:54, 29 Jun 2017

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