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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Dameware deployment options

Dameware deployment options

Updated: June 30, 2017

Dameware Remote Support and Mini Remote Control provide remote access software for end-user support and systems troubleshooting. This article describes the ways in which you can deploy Dameware to meet the needs of your organization.

Centralized deployment

You can purchase Dameware in centralized mode, which makes use of a Central Server that you use to centrally manage Dameware users, Global Host Lists, and your Dameware licenses. The Dameware Central Server includes the following components:

  • Dameware Server and the Dameware Server Administration Console: Allows you to manage licensed users, sessions, Global Host Lists, and other shared information. You can install multiple instances of the Administration Console on your network. SolarWinds recommends that you install the Administration Console on the same computer as Dameware Server.
  • Dameware Internet Proxy: Allows you to create Internet Sessions to help users outside your internal network.
  • Dameware Mobile Gateway: Allows you to use iOS and Android devices to connect to users on Windows machines that are internal to your network.

Dameware Remote Support in centralized mode

Dameware Remote Support in centralized works in conjunction with the Dameware Central Server. In this scenario, install the centralized version of Dameware Remote Support on a technician's workstation and configure it to connect with the Central Server. This option allows your technicians to make use of Central Server features like Global Host Lists, and the Internet Proxy to connect with hosts outside of your network.

When you deploy Dameware Remote Support in centralized mode you download two installation files:

  • DamewareServer.exe: Installs the Central Server, Internet Proxy, and the Mobile Gateway.
  • DamewareRS.exe: Installs the centralized version of Dameware Remote Support.

Dameware Remote Support includes a copy of Dameware Mini Remote Control.

Dameware Mini Remote Control in centralized mode

The centralized version of Dameware Mini Remote Control works in conjunction with the Dameware Central Server. In this scenario, install the centralized version of Dameware Mini Remote Control on a technician's workstation and configure it to connect with the Central Server. This option allows your technicians to make use of Central Serverfeatures, like Global Host Lists.

This version of Dameware does not support Internet Sessions, so you cannot connect to hosts outside of your network.

When you deploy Dameware Mini Remote Control in centralized mode, you download two installation files:

  • DamewareServer.exe: Installs the Central Server.
  • DamewareMRC-32.exe or DamewareMRC-64: Installs the 32-bit or 64-bit version of Dameware Mini Remote Control.

Central Server deployment options

Depending on the needs of your organization, there are three ways to deploy the Dameware Central Server:

  • Express deployment
  • Two-server deployment
  • Three-server deployment

Express deployment (recommended for evaluations)

Use express deployment when you want to run all Dameware components on the same computer. If you are evaluating Dameware, express deployment enables you to begin using the software quickly and with minimal configuration.

This option is suitable for a production deployment if your organization is small and you have a small number of technicians.

Two-server deployment

In the two-server deployment scenario, you install the Dameware Central Server and Dameware Mobile Gateway components on the same computer, and the Dameware Internet Proxy component runs on a computer in the DMZ. This option is suitable if your organization is medium-sized, and you want to use the Dameware Internet Proxy to connect with users outside your network, but you do not want to open your internal network to port 443.

The following graphic illustrates a two-server deployment.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0020-Dameware_deployment_options/2-server_deployment.png

Three-server deployment

In the three-server deployment scenario, you install all Dameware components on separate computers, and run the Dameware Internet Proxy in the DMZ. This configuration handles large numbers of technicians simultaneously using Dameware Remote Support, Dameware Mini Remote Control, or the Dameware Mobile Gateway.

A three-server deployment is suitable when you are interested in PCI compliancy, 2-factor authentication, or if you work with a government agency and require added security.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Installation_Guide/Dameware_Installation_Guide/0020-Dameware_deployment_options/3-server_deployment.png

Stand-alone mode

If you do not need the capabilities offered by the Dameware Central Server version, you can use Dameware Remote Support and Dameware Mini Remote Control in stand-alone mode.

All centralized purchases of Dameware also include stand-alone licenses that are available to you on the SolarWinds Customer Portal.

Dameware Remote Support in stand-alone or evaluation mode

When you install Dameware Remote Support in stand-alone or evaluation mode, you install it on each technician's workstation. In stand-alone mode, Dameware Remote Support makes connections directly to the end users' computer, without the need for the Dameware Central Server.

When you deploy Dameware Remote Support in stand-alone mode, you cannot:

  • Use the Internet Proxy to connect to computers outside your firewall.
  • Centrally manage Dameware users.
  • Share Global Host Lists.

Dameware Mini Remote Control is included with the Dameware Remote Support installation.

Dameware Mini Remote Control in stand-alone or evaluation mode

When you install Dameware Mini Remote Control in stand-alone or evaluation mode, you install it on each technician's workstation. In stand-alone mode, Dameware Mini Remote Control connects with Windows, Macs, and Linux computers. You can purchase Dameware Mini Remote Control separate from Dameware Remote Support.

When you deploy Dameware Mini Remote Control in stand-alone mode, you cannot:

  • Troubleshoot your Active Directory environment.
  • Use the Internet Proxy to connect to computers outside your network.
  • Centrally manage Dameware users.
  • Share Global Host Lists.
Last modified
13:51, 29 Jun 2017

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