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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware 12.0.4 Installation Guide > Dameware Installation Guide overview

Dameware Installation Guide overview

Table of contents

Updated: June 30, 2017

Dameware features two key products, Remote Support and Mini Remote Control, that you can use to support end users inside your network. If you have purchased the Dameware Central Server version of Remote Support or Mini Remote Control, you can also support end users outside of your network.

Use Dameware Mini Remote Control to connect to and control remote computers through an agent that runs on the remote system. Mini Remote Control uses a variety of options and privileges, including Smart Card authentication, to securely connect to target computers. Once connected, you can use Mini Remote Control to control all aspects of the user's system as if you were physically accessing the machine. In addition to the remote control feature, Mini Remote Control enables you to:

  • Easily share files, including hot fixes and executables, with the end user.
  • Chat with the end user.
  • Lock the remote system so that only the technician has access to the machine.
  • Take screen shots of the end user's system.
  • Toggle between monitors, if the end user has multiple monitors.

Dameware Remote Support includes a copy of Mini Remote Control, and provides the following, additional benefits:

  • Manage Active Directory objects such as Organizational Units (OU), Containers, Users, Groups, Contacts, Computers, and Shares.
  • Manage non-Microsoft Active Directory attributes, such as photos, logos, and employee IDs.
  • Add domain controllers, servers, workstations, and non-browsable computers by machine name or IP address to the network browser tree view on demand.
  • Use Dameware Exporter to quickly extract information from remote computers.

This guide provides installation instructions for two Dameware deployment options:

  • Centralized mode
  • Stand-alone or evaluation mode

Installation files

By now you should have in your possession the installation files for Dameware Central Server, Dameware Remote Support, or Dameware Mini Remote Control. Use the table below to verify which installation files you have.

If you are a customer, and have not received your Dameware installation files, contact your SolarWinds Sales representative.

If you are evaluating Dameware, you can download Remote Support and Mini Remote Control from SolarWinds.com.

Product / Component Installation File(s) Used To
Dameware Central Server DamewareServer.exe Install the Central Server version in express, two-server, or three-server configurations.
Dameware Remote Support, centralized version DamewareRS.exe Install a version of Dameware Remote Support that connects to the Dameware Central Server so that you can troubleshoot remote systems that sit outside of your firewall.
Dameware Mini Remote Control, centralized version DamewareMRC32.exe (32-bit) DamewareMRC64.exe (64-bit) Install a version of Dameware Mini Remote Support that connects to the Dameware Central Server.
Dameware Remote Support, stand-alone version DamewareRS.exe Installs the stand-alone version of Dameware Remote Support. You cannot troubleshoot remote systems outside of your firewall with this version of Dameware Remote Support.
Dameware Mini Remote Control, stand-alone version DamewareMRC32.exe (32-bit) DamewareMRC64.exe (64-bit) Installs the stand-alone version of Dameware Mini Remote Control. You cannot troubleshoot remote systems outside of your firewall with this version of Mini Remote Control.
Dameware Remote Support, evaluation version DamewareRS-St.exe Installs the evaluation version of Dameware Remote Support. You cannot troubleshoot remote systems outside of your firewall with this version of Dameware Remote Support.
Dameware Mini Remote Control, evaluation version DamewareMRC32-St.exe (32-bit) DamewareMRC64-St.exe (64-bit) Installs the evaluation version of Dameware Mini Remote Control. You cannot troubleshoot remote systems outside of your firewall with this version of Mini Remote Control.
Last modified
13:46, 29 Jun 2017

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