Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare license offline activation

DameWare license offline activation

Table of contents

Updated October 10, 2016


This article will provide step-by-step instruction on how to activate your DameWare license if the machine is offline (not connected to the internet or behind a proxy or firewall).


All DameWare versions


  1. Open License Manager and click Active/Upgrade on the license you wish to activate.

  2. Click This server does not have internet access. Guide me through offline, manual activation, and click Next.

  3. Click Copy Unique Machine ID, and paste on Notepad.

  4. Log in to the SolarWinds Customer Portal and go to License Management.
  5. Under the activation key, click Activate License Manually.

  6.  Complete the fields, including entering the Unique Machine ID you copied earlier.  Click Generate license file.

  7. Save the license file to a shared location that the machine can access without any issues.
  8. Go back to the screen where you generated the Unique Machine ID.  Click Browse and select the location where you saved the file.

  9. Follow the steps and click Finish.

  10. Restart the installation for everything to update.





Last modified
17:33, 9 Oct 2016