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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Administrator Guide > Configure the Dameware client agent for port forwarding

Configure the Dameware client agent for port forwarding

Table of contents

Updated: September 19, 2017

Use the Internet Proxy communication type setting to choose port forwarding between remote host applications and the Dameware Internet Proxy. Select from the following options.

Forward through the Central Server

Select this option when you want the Central Server to forward remote access traffic to the Dameware Internet Proxy. You must enter a port number in the Proxy listening port field. Any communication directed to that port is forwarded to the Internet Proxy. The default is 443.

There can be situations, based on the configuration of your network, where the Central Server cannot redirect a connection to the Internet Proxy server. If a technician experiences error 10060 when generating an Internet Session, change the setting to Forward through a custom router.

Forwarding off (default)

Select this option when you do not want to forward traffic from the Central Server to the Internet Proxy. The application communicates directly with the Internet Proxy. No additional set up is necessary.

Forward through a custom router

Select this option when you want to use a router to forward Remote Host traffic to the Internet Proxy. You must configure the router to forward communication requests to the Dameware Internet Proxy. You must also enter the IP address or host name of the router and the port number designated on the router for Dameware Internet Proxy requests.

  1. Log in to the Administration Console.
  2. Navigate to Internet Proxy > Settings.
  3. Select Remote agent port forwarding communication type, and click Edit in the Action bar.
  4. Select Forward through a custom router, enter the router IP address or host name and the proxy listening port.
  5. Click OK.
  6. Reinstall the Dameware client agent.

    Changing this port forwarding setting is not automatically propagated to remote agents. Remote agents need to be reinstalled in order for the new port forwarding setting to take effect. This setting does not impact whether a remote host can be remotely connected to. Port forwarding allows a newly deployed remote host to be displayed in the Administration Console for approval while still connected directly to the internal LAN.

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